What people are saying

Big Bob's customers love the quality flooring and service they receive.
Learn more about the fantastic experiences they've had.

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509 REVIEWS

Our customers love the quality flooring and service they receive. Learn more about the fantastic experiences they have had.

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Connor Legros

3 weeks ago

Cat made everything very easy to understand, match colors and textures. She had everything ready when we came back. Awesome customer service by all.

Darrell Graham

a month ago

Great service, very patient with older people who can’t make up their minds. Good prices, great selection.

Response from business
Thank you for your kind review. We appreciate it.

Joy Mockelmann

3 months ago

My husband was coming home from rehab. I needed to change the flooring throughout the house to make it handicap accessible. I stopped in this store, met Hector who guided the whole project. It turned out beautifully. What is more amazing is that 3 years later, there was major floor damage from broken pipes. I called Hector who looked up my account, found the same flooring, and once again guided the project. I love this store because of him, how he has made me feel valued, and the quality and price has been great.

Response from business
Thank you Joy for sharing your experience, what an incredible story it is. We genuinely appreciate you, its been a please to serve you.

Eryka Aceves

3 months ago

Friendly, helpful and very professional! Would recommend.

Response from business
Thank you for the great review.

Tracie Aseltine

3 months ago

I have shopped at Bob's Flooring for years. They have done every one of carpets in three of our houses and our casida. They treat us like family.

Response from business
Wow...Thank you for the awesome review and being one of the family. We appreciate it.

Jody Rodriguez

5 months ago

Justin Beard guided me through the process of picking the right flooring for our project, getting us set up for measurement and was very attentive from start to finish including follow up phone calls after leaving the store. He was very knowledgeable about the products even knowing what our company colors are and showing us the best color patterns. John Painter made it a breeze to finalize payment and securing the install appt. He reviewed in detail the scope of work, next steps and I was well on my way. Highly recommend working with these gentlemen.

Daren Gilson

6 months ago

The best flooring store in Yuma..great people..thanks

Response from business
Thanks for the 5 Star review!!

Nicole Hunt

6 months ago

We had our floors & moulding replaced & we are way beyond pleased with the results. The quality of work is exceptional. Extremely happy with the work.

Response from business
Thank you so much for taking time to share your feedback, we are thrilled to hear about your experience. We appreciate the opportunity.

Daren Gilson

6 months ago

Joyce Babecki

7 months ago

Extremely helpful and efficient.

Jan Johnson

8 months ago

Hector was very knowledgeable and answered all our questions Very pleasant experience

Response from business
Thanks for the kind words, Jan! It was a pleasure assisting you and I'm glad to hear that Hector provided excellent service. We appreciate your feedback!t

Saint

8 months ago

Great customer service. Friendly and very helpful.

Response from business
Thank you!!

Bobbie Jean Davidson

9 months ago

Great tile at a reasonable price! Even though our project was small Hector the sales consultant who helped us gave us his undivided attention. Once he got an idea of what we wanted and our budget he collected samples and helped us narrow down the choices. He loaned out a couple of sample boards so we could live with them a few days to decide. He even extended a couple days while I was waiting for some other samples to arrive in the mail. When I went to purchase I called ahead and he was waiting. He offered to check out grout and edge samples to help on the final touches. He followed up as promised (a day early actually) and the tile was ready when promised. The guy folks at the pick-up area were polite and efficient. A great experience from start to finish! A great experience start to finish!

Response from business
Wow... fantastic!! What a review. Thank you for taking the time to share your experience, it means the world to us. I will be sure to share this with Hector and the team.

janet fox

9 months ago

Great experience. Justin was the best.... Fantastic to work with. Will recommend them to our friends!

Response from business
Thank you for the great review, I will be sure to share with Justin.

Raul Alvarado

9 months ago

Quick to respond, courteous, knowledgeable.

Response from business
Thank you for the Five Star review. We appreciate your patronage.

Pauline Villa

10 months ago

Big Bob’s Flooring has been amazing to work with. Ted has been extremely helpful and has walked us through the process from day one. Every time we have walked into the store everyone is so very friendly. Great people to work with!

Response from business
Thank you Pauline, I appreciate the awesome review. You rock!!

Brooklyn Harris

10 months ago

Great experience with Jon the salesperson. He worked with my budget, was professional and friendly. The project turned out wonderfully.

Response from business
Thanks for the Five Star review. We're thrilled to hear that you had a great experience with Jon. Delivering excellent service within your budget and ensuring a wonderful project outcome are always our top priorities. We appreciate your feedback and look forward to assisting you again in the future!

Richard Strain

11 months ago

Good price. Friendly. Arrived on time and did a good job on the install. We will return when we need any other flooring.

Response from business
Thank you for the awesome review. We appreciate it. Look forward to seeing you again.

William Mccarty

11 months ago

Response from business
Thanks for the 5 Star review!!!

Carolyn Dempsey

11 months ago

Absolutely the best experience possible! We purchased our first home a few years ago and used a big box store for flooring. The installation was a nightmare. Bob's did our flooring for our second home, and what a difference! Wayne is your guy! The installation was seemless, and we are thrilled with the outcome. We chose the Port Orleans driftwood tile and light smoke grout. Thank you, Bob's ! You guys are awesome!

Response from business
Thank you Carolyn, what an amazing review. We really appreciate it. Wayne and the rest of the team are exceptional and we are pleased your project went so well. Thank you!!

Bruce C Thompson

12 months ago

Jonathan, salesman, and Julio, installer, were OUTSTANDING! Can't say enough about the great service they provided. EXCELLENT!

Response from business
Thanks Bruce for taking time to share your experience. It really means a lot to us. We appreciate the opportunity.

angelica gonzalez

12 months ago

Wow! I had gone to Bob’s Flooring 5 months ago for estimates on laminate flooring for my home. Was given great prices but was unable to purchase at the time. Today, I went in ready to purchase my flooring and found the same flooring and was honored the same price given to me. And talk about customer service. I had the best experience. Karina Hudson, you are the Best!!!!!

Response from business
We share your excitement and are happy to have the opportunity. Thanks for the great review.

Therese Dehne

12 months ago

I had a great experience. The sales person was professional, amazingly helpful and patient. The person who came out and measured my house was also very professional and friendly. The installers did a great job and were very friendly and professional. Overall great experience. Highest recommendation!

Response from business
Thank you, what a great review. We really appreciate you sharing your experience.

Richard Perez

12 months ago

Great customer service and salesman was very friendly. Super friendly service as usual.

Response from business
Thank you! We appreciate the kind review.

Lee Hahn

one year ago

This is the second time we have had Big Bob's Flooring sell us flooring and installation for our house. They have always given us great prices and superb service in remodeling our floors. The most recent time the estimator told us the job would take three days. The installers, Jose & Johnathon completed the job in two days, including moving our furniture out and back in. The workmanship was superb, our bedroom looks great. We are very satisfied and thank them for their service !

Response from business
Thank you Lee for your loyalty and patronage to Big Bobs Flooring. WE appreciate you and the kind review, Thank you.

Bonnie Amick

one year ago

Wow! Just arranged installation of our carpet so can’t speak to the installers’ work yet. But we worked with Hector in choosing our carpet, arranging our measure and scheduling. He was great. Knowledgeable, professional and friendly. Very happy with the service thus far. Editing to say: Sergio and Michael installed our carpeting today. They are very professional and know their stuff! The seams between the room and the closet look great and the edge to the hall where the strip is is very well done. They even sent a manager to check out the work and make sure it was up to standards. We are very pleased with the entire process. We chose in stock carpet and the whole process took less than a week. So easy! I highly recommend Big Bob’s.

Response from business
Hector is very much appreciated here, so glad you had a great experience. Thank you.

Rick Anderson

one year ago

Decent prices. Easy installation.

Response from business
We appreciate the business, Thank you.

Nancy Goodwin

one year ago

Response from business
Thanks for the 5 Star review

Michele Mathewson

one year ago

In 15 mins I got an estimate and scheduled an install 2 days later!! Awesome and quick associates! 10/10 HIGHLY recommend

Response from business
Awesome!! Thanks for the great review. We appreciate it. 🙌

Elizabeth Bigham

one year ago

We just had flooring installed. It was a great experience! Jona Painter is a superstar. He was so knowledgeable & helpful. That man needs a raise!! The installers were polite, tidy and efficient. Thank you for the great service!

Response from business
Thank you very much for the kind review. Jona is something of a superstar to us as well. We are so great full for the opportunity. Thank you 🙏

Robertr Hedin

one year ago

Exceeded my expectations. I called the day before to make an appointment. Let Katrina know what I was looking for when I got there she had everything worked out with samples. It was awesome.

Response from business
Thank you for sharing your fantastic experience! We're thrilled that Kat made your visit smooth and enjoyable by exceeding expectations. We appreciate your business and can't wait to serve you again.

Ted

one year ago

Dakin Whitmer

one year ago

We bought a home last fall that was all tiled. Wanted the warmth of carpet but didn’t want to destroy the tile since we didnt have any more original tiles. Our only option was to have a larger area rug made. We went to Big Bob’s to ask some questions and the salesman that spoke with us first said, “That’s not a normal thing we do here. You might as well get something on Wayfair.” We were a bit taken aback but pressed on and asked for carpet options for the project. The salesman didn’t give us any options other than what we had picked out on our own and said he didn’t think there were any other options in the store. Thank goodness another wonderful salesman (John) stepped in and gave us some options/samples that fit our needs. Steve came and measured the space and we ended up ordering the rug to be sewn and bound. Upon delivery the rug looked rough. The padding was too small, the rug was too big and didn’t fit the space and the seam was very visible. I called our original salesman and said it didn’t fit and that we weren’t going to accept it at that time. I told him the issues and he said he could probably fix the pad but not the seam and went on to ask if I had even measured the space. I told him that’s why I hired them. Obviously I didn’t want to work with him at that point and asked for a manager. Steve called us shortly after and was wonderful and corrected the mistakes. Steve delivered the carpet himself about a week later and we are very satisfied with the final product. However, we are not happy with the way our original salesman interacted with us. His people skills and customer service leaves much to be desired. Had John and Steve not stepped in they would have lost a sale. We would probably work with Big Bob’s again but certainly not with our original salesman.

Response from business
Thank you for the honest feedback, I think we can learn from this experience. I'm happy we ended on a high note, thank you for the opportunity.

Cheryl Smith

one year ago

Response from business
Thanks for the 5 Star!!!

Rick Conrad

one year ago

Very friendly and helpful. Will give you more business in the future. Thank you

Response from business
Thank you I appreciate the business.

Tunie Borunda

one year ago

Edward was very patient and helpful

Diana Darby

one year ago

Great prices. Ted is always super helpful. Big Bob’s flooring is always my first choice. Thank you for your great service.

Response from business
Thanks Diana I appreciate the kind review, you're the best!!

Pamela Cantrell

one year ago

Jonathan was a pleasure to work with! He gave us many samples of carpet! We went back to get the carpet and he gave us a fantastic deal! Thank you so much.

Response from business
Great!! Thanks for the awesome review, we appreciate it.

cindy knowlton

one year ago

Fast and professional Good Job

Response from business
Thanks for the great review.

Janell Hinsley

one year ago

Ditto for their excellent service. Kat helped me find the perfect flooring. Who am I kidding? She didn't help--she found it!. And the 2 installers- Lee and the other guy worked 1 1/2 days without taking breaks. The cost of installation was totally worth it. The job of installing the laminate was definitely not a DYI job. And Steve, the measurer knows what he is doing too.

Response from business
Wow, sounds like a winning team effort. Thank you for the awesome review. We appreciate it.

BJ Steely

one year ago

Amelia Barbour

one year ago

Thomas Persons

one year ago

The floor help at big Bob's will get you everything you need to know about your floor project a make sure you understand the best ways to visualize you color matching mine was from a gray laminate floor to carpet! And they were spot on about choosing the right style and color! These guys and girl know there stuff and very reasonably priced! You can't get any more professional than that! Wish they had ten stars!

Response from business
Wow...Thank you for that awesome review!!! We really appreciate the opportunity.

Thomas Azzopardi

one year ago

Kat really spent the time necessary to make us happy for our bathroom remodel. She has a good eye as well.

Esperanza Daley

one year ago

Very helpful staff! Good quality and great value. Offer financing super easy to apply.

Response from business
High five!!! Thank you for the awesome review, we appreciate you.

Dennis J Moore

2 years ago

The carpet looks great thanks

Response from business
Thank you!

Susan Davis

2 years ago

Very fast response to our needs, very courteous and very professional.

Response from business
Thank you for the awesome review. We appreciate it!!!

Donna Ferrenburg

2 years ago

Dewayne was Our Sales person when we came to Big Bob's for flooring. Very cordial and answered all Our questions. When we come back to Big Bob's for tile we would like Dewayne to help us again.

Response from business
Donna I'm glad we had the chance to discuss the scheduling of your project. We pride ourselves on to being be fair and honest with all our customers about scheduling time lines. Each project has its own unique considerations. I'm sure you will agree that the finished product was well worth the wait. Thanks again for opportunity we appreciate it.

Mina Ostergard

2 years ago

Very pleased with installation of our carpet. Customer service was also great at the store where we picked it out. Thank you

Richard Mares

2 years ago

The reason I gave him five gold stars is because I was dealing with big Bob's a year ago dealing with them a week ago and everything keeps turning out right and they stand behind their products, that was the most important quality.

David Burton

2 years ago

Big Bob's installers did a fabulous job on the laminate and carpeting. All the floors look amazing. Very pleased with carpenter skills, professionalism and customer service the install team had. Would highly recommend!

Kyle Fiveash

2 years ago

Haven't gotten my floors done yet but the customer service has been impeccable. My sales rep was Hector and he was extremely nice, knowledgeable, and quick to respond to my questions. Definitely recommend using Big Bob's for all your flooring needs!

Larry Kalas

2 years ago

Hector was helpful and not pushy in assisting us in finding the right product and right price. He even informed me of an upcoming sale upon my original visit. Good job!

Cindy Schmidt

2 years ago

Patty Nail

2 years ago

We just set a date for installing much needed carpet replacement, at least the living room and hallway. So far everything's is going to plan!

Response from business
Its going to look great, thanks for the 5 Star review.

Jon Bellah

2 years ago

Ann Burton

2 years ago

Response from business
Thanks for the 5 Star review.

Guerro Guerrero

2 years ago

Im very pleased With the service ...they are on point ..great team ..i will recommend thanks

Response from business
Thank you for the kind review, we appreciate you.

fransisca jimenez

2 years ago

Response from business
Thank you for the 5 Star review

Lance Strubel

2 years ago

Good prices and service

Marlene Chavez

2 years ago

Response from business
Thanks for the 5 Star review!

Keith Sherer

2 years ago

Response from business
Thanks for the 5 Star review.

Lela Adams

2 years ago

Response from business
Thanks for the 5 Star rating!!!

gary stowe

2 years ago

Response from business
Thank you for taking a moment to share your experience at Big Bob's Flooring Outlet. We look forward to welcoming you back again soon

robert gutenberg

2 years ago

Great service from Chris, got help with selecting right replacement carpet for our RV, and he helped find an installer for RV's

Response from business
Thank you for sharing your experience. We appreciate it.

MSBS

2 years ago

Very friendly and knowledgeable staff. Lots of quality carpet and tile samples to pick from. I had carpet removed from 2 bedrooms and new carpet installed in one and tile in the other, they did a beautiful job. I also had 2 hallway closets a coat closet and a pantry tiled. Again the installation team did a great job. I would recommend this company to anyone.

Response from business
Thank you for the great review, we are so happy you chose us to help you remodel your home. We look forward to serving you again. Thank you.

Virginia Carpenter

2 years ago

Response from business
Thanks for the 5 Star review!!!

Thomas James

2 years ago

Response from business
Awesome ...we appreciate the 5 Star review!!!

Peggie Laabs

2 years ago

Tom and Diana Gutridge

2 years ago

We wanted to replace the carpet in our Grand Design fifth wheel slide. Went in and talked with Chris Hill. He was very professional and courteous and knew the challenges related to RV carpeting. We needed a unique shape cut… no problem. We needed a finished edge, with rounded corners… no problem. We needed pet protection… No problem! We went with their top of the line carpet, paid a really reasonable price. It was ready when he said it would be and we installed it without any problems since they cut the shape and finished the edge perfectly. We couldn’t be happier!

Response from business
Thanks for the great review.

Kayla Pascual

2 years ago

Response from business
Thank you.

Vickie Bender

2 years ago

Today we had padding and carpet installed by Octavio and Sergio. These men were professional friendly and knew what they were doing! They take pride in their workmanship and it shows! I would also like to thank the man who came out to measure and our salesman Julian who helped us pick out the padding and carpet. They all need a bonus or maybe a Starbucks gift card! Thank you to all of you for making this such a great expierence!

Response from business
So great to hear your positive feedback, Thank you.

Paulette Grover

2 years ago

Response from business
Thank you.

Dawn Whinnery

2 years ago

Chris was amazing. He helped us through every step from picking out our flooring for the whole house to deciding on tile for the backsplash and shower. Lee and his crew did an incredible job demoing our old floor and installing the new LVT. So nice and friendly! Really a great experience overall. I highly recommend them.

Response from business
Great, so happy to hear about your experience. Thank you for the awesome review.

Lance Davis

2 years ago

Bob’s flooring installed my new flooring very quickly after I ordered it. I appreciate their quick response.

Response from business
Thank you for the opportunity. We appreciate it.

Jeanie Gregerson

2 years ago

Response from business
Thanks for the 5 star review.

Bob Mahood

2 years ago

Response from business
Thanks for the 5 Star review

Shawna Pischinger

2 years ago

Easy to work with, helpful, friendly and got exactly what I needed! Always appreciate the folks here and the good business they do!

Response from business
Thank you for the great review. We appreciate you very much.

Sandra McHugh

2 years ago

Excellent prices. Nice people would certainly recommend to anyone. Outstanding customer service.

Response from business
Thank you for the kind review. We appreciate it.

Kimberly Carrillo

2 years ago

Carlos was very helpful ! He was friendly as well and took the time to explain things as well.

Response from business
Thank you for the great review. Carlos is greatly appreciated.

Jim Martens

2 years ago

They nailed it! Started the job on-time and finished on-time on a significantly large job.. Our installer (Sylvester) was top-notch. We are very happy with the final result and highly recommend Big Bobs Flooring!

Response from business
Great!! Thanks for the awesome review.

Lois Pegg

3 years ago

This is the second time we have used Big Bob's Flooring. We are very happy with the job they did.

Response from business
Thanks and thanks again for your repeat patronage! So happy to have had another opportunity.

mara mccane

3 years ago

Response from business
Thanks for the 5 star review

Joseph C. Trujillo

3 years ago

Response from business
Thanks for the 5 Star review.

Linda Clayton

3 years ago

Response from business
Thank you!

Annette Krisa

3 years ago

Chris was very knowledgeable and helped us finalize our flooring very efficiently.

Response from business
Chris does a great job, we appreciate him very much. thank you for the review!

Gary Stowe

3 years ago

Response from business
Thanks for the 5 Star!

Penny Locke

3 years ago

So far your service has been superb... Now for the install!

Response from business
Thank you , we appreciate the opportunity. Enjoy your new flooring.

Paul Palmer

3 years ago

Response from business
Thanks Paul for the review. We appreciate it.

tony tringolo

3 years ago

Fast, efficient and friendly

Response from business
Thanks for the opportunity.

Maureen Spurgeon

3 years ago

Great place to shop. Excellent customer service.

Response from business
Thank you for the great review.

Janet H

3 years ago

We are very pleased with our purchase of carpeting from Big Bob's. We visited the store, Chris the salesman helped us decide on a couple of choices and we went home with some samples. This was on a Tuesday, by Friday, Steve was at our house measuring and writing the order. The next Tuesday, 2 young men, Adrian and Israel were here on time (the earliest time given) and did a very good job of installing the carpet? Very courteous, hard working and worked steady, right through lunchtime. They started in at 8:30 a.m. and never looked up until they were done about 2:25 p.m. They also moved our furniture with great care. Can't say enough about these guys work ethic, we certainly appreciated how well they did. Best place to do your flooring business.

Response from business
Thank you for the awesome review. We really appreciate you coming to us for your flooring, it was truly our pleasure. Thank you.

Philip Hailey (Glibner)

3 years ago

Showroom staff was excellent in helping us find the tile we wanted. Scheduler on the phone was cheerful and efficient. Jose and Julio, our installers, were efficient and proficient. We were consulted on every detail and updated on progress. The tile is beautiful but they were certain to make all the arranging and cuts to create a flawless appearance to the project. Ask for these two and you can’t go wrong. Cleanup was complete. Arturo came out both days to check on progress for us. Go with these guys for a great job on your project.

Response from business
Wow what an awesome review! Thank you. We really strive to offer the best experience to our customers and we appreciate the opportunity.

Dorita Pool

3 years ago

Response from business
Thank you for the 5 Star review

James Hammer

3 years ago

We purchased tile and carpet from a terrific rep, Carlos, at Big Bob's. I didn't think anyone could have that much patience!! The tile installers just completed the tile work and did a fantastic job! Starting with showing up on time all three days!! If you live in Yuma, having contractors arrive on time is rare. Julio and his assistant Jose were the installers and they were professional, knowledgeable and diligent...very impressive!! Thank you for a great job!

Maryanne Zamudio

3 years ago

Response from business
Thank you for the 5 Star review

Robert Strait

3 years ago

First off I’d like to say I don’t remember the installers name of the gentleman who came out on time by himself and he did a fantastic job on a hot day I’m extremely happy and I would congratulate you for hiring him he deserves a good bonus. I will definitely be passing the word out to all my friends in Yuma to see Big Bobs Flooring needs. Thanks again and a special thanks to the installer (who , lm sorry I don’t remember your name) that we appreciated the fantastic job you done. And thanks to Steve who did a great measure of my home

Response from business
His name is Miguel. He is one of our best assets and I will make sure to give him recognition. Thank you for the great review.

Steven Burt

3 years ago

Audrey Giles

3 years ago

Hector, it was a pleasure doing business with you. You were very helpful, patient and a pleasure to work with. I'am very satisfied with my choice. Thank you very much.

Response from business
Thank you for the great review.

Mark Naylor

3 years ago

We live in Mn and Yuma in winter.We got new floor in our park model. We changed ours mines a lot and Chris help threw the many changes and was a great help we did a lot online and very 😁😁😁😁

Response from business
Thanks for the great review, Chris is such a great asset we appreciate him too

M H

3 years ago

Response from business
Thank you for the 5 Star review

Virginia Johnson

3 years ago

Chris gave us time to preview Carpets available in stock! Joined us! Offered selections.Sales! Best Deals. Installed..furniture moved and carpet pad choices! Great selections!!Courteous Sales person Chris!! Made our Day!!! Thank you Chris!!!Wrote up the order and scheduled delivery!! DONE DEAL!!THANK YOU! Bob's Carpet...Jinny and Kirk

Cindy Lange

3 years ago

Michael Youngblood

3 years ago

Carlos was very knowledgeable about the flooring I was interested in. He was very polite about pointing out some of the drawbacks about going cheep on my choice. He answered the questions and concerns I had about going with lower price flooring and he led me to decide to get some of the best quality. I would recommend him to anyone looking for new flooring!

Sandy Durham

3 years ago

Over used Big bob's for many years and they have ALWAYS treated me well. When there was a mistake made, they took care of it. I highly recommend them and Gabriel, the salesman.

Angie Howden Berry

3 years ago

Response from business
Thanks for the 5 Star review.

Borgersen Borgersen

3 years ago

Chris Hill was extremely helpful and friendly.

Response from business
So glad to hear your kind remarks about Chris. Thanks for the great review.

Russell Baas

3 years ago

Store visit was professional and friendly. Estimator was very professional and business like. No very talkative but completed task fast and very efficiently. Now , waiting on the install.

Aimee W.

3 years ago

Excellent! Super impressed with the customer service!

Susan Felkner

3 years ago

Whitney Jones

3 years ago

First of all, my floors are beautiful, but beauty comes with a few pot holes in the road. My experience in the showroom was great! Chris was very helpful and communicated well. The estimator (can remember his name) that came out was not as good. My bottom line went from 7,900 to 8,900! This was for the extra tile for “breakage”. I ended up with 6 extra cases of tile, one of which was damaged upon arrival. It’s a total inconvenience to bring them back. (Way too heavy to lift) So, the estimator needs to be more precise. He wasted my money on all the extra. The other thing that was stated in the contract is that the tile layers (they promised 2 guys) would move furniture. Only one guy showed up and I had to move my own furniture out of the rooms and put it all back. Jerry the tile setter did an amazing job! I’d recommend his work to anyone. I guess having new floors installed is like childbirth. It takes a while and the process is painful……but hey, I have new floors🙂 This is why I only rated 4-stars

Jean Braa

3 years ago

Very polite kind took time to show me everything it was a wonderful shopping experience at bob’s flooring!

First Presbyterian Church Yuma

3 years ago

Cathy Lavelle

3 years ago

All the sales associates are friendly and eager to help. They let me know a pattern I liked was continuing but that the dye lots could be different. Definitely will go back!

Shirley Schroeder

3 years ago

Very courteous, professional. Very knowledgeable of types of flooring. Easy process to purchase flooring.

Stefanie Harbour Marchant

3 years ago

Jon was friendly and professional in helping us make our flooring selection. We will definitely use Big Bobs again. Thank you!

Esperanza Milagrosa

3 years ago

Larry Iloff

3 years ago

Very professional the buying experience was seemless.

Gayle Gibson

3 years ago

They had a tile we were looking for. No pressure sale — quick in and quick out.

Loire Craft

3 years ago

Response from business
Thank you for the big 5 Star!

Tammie Stiltner

3 years ago

Myrian Martinez

3 years ago

Edna Tims

3 years ago

Charles McKinley

3 years ago

Received a good deal on some tile to finish up a job. Thank you Chris Hill was very helpful.

Roger Stottlemyer

3 years ago

The purchase of carpet for my home was very simple and easy and the flooring for our bathrooms and our kitchen and pantry was excellent. Roger & Ida

Response from business
Thanks for the positive review Mr. Stottlemyer. What could we have done differently to get a Four or Five star review?

SHAWN EDWARD RINGWALD

3 years ago

Fantastic service and knowledge of what went good together, made it a lot easier picking tile and flooring for my bathrooms. Jahna Boulter was very professional and I would highly recommend anyone working with her. I worked with Jonathan Painter in the morning and he was also very knowledgeable.. thanks again Big Bob's

Response from business
Thank you, so glad to hear you had such a good experience. I will be sure to share your remarks with the team.

Roberta Goodwin

3 years ago

Response from business
Thanks for the big 5 Star.

Vanessa Smith

3 years ago

We had the best experience with Chris. Great selection of choices and he really went out of his way to help us make the right flooring choice!!! We will be repeat customers thanks to Chris!

Response from business
Thank you, so glad to hear you had a great experience.

Karen Spencer

3 years ago

Great experience each and every time! Thanks to Chris Hill for always being on task and available!

Response from business
Thank you Karen for the opportunity. we really appreciate it.

Teresa Stinson

3 years ago

Staff was VERY helpful in what I was looking for.

Response from business
Wow thanks for the great review.

Dave KELLY

3 years ago

The service I received from Big Bob’s flooring installed by Julio Martinez was absolutely superb. From my first contact with the showroom until the completed installation of my tile was nothing but a pleasure. Julio’s expertise, professionalism and outstanding customer service ensured a great experience dealing with the company. If I have a need for this type of service again I’ll be going to Big Bob’s again and I will be asking for Julio again. Overall OUTSTANDING experience, thanks for doing such a great job for me!

gtiswany

3 years ago

Outstanding customer service. Could not be happier!!!

Suzanne Mulivrana

3 years ago

We needed a good grade of indoor/outdoor carpet to replace that which had aged off the skids on our pontoon boat trailer. Chris was the perfect sales associate to help us as he had personal experience doing the same thing. We appreciated his insight and felt confident with his recommendations. We now have the product to begin our project. Thank you Chris & Big Bob's.

Becky McAlexander

3 years ago

Excellent customer service and quick..

Jim Dirksen

3 years ago

Chris very professional and explained the entire order as we wanted. It was a pleasure doing business with him.

Trevin Jacobson

3 years ago

Response from business
Thank you

Lydia Albert

3 years ago

The staff at Bobs were very helpful, friendly and the price was within our budget. The Installers Adrian and Andrew were very professional and friendly My only negative is that they did not have anything to lay on my carpet to walk on in between rooms.

Diana Robles

3 years ago

Jonathan was amazing help when I had to unexpectedly change floors in most of my house. Helped me make the process as smooth as possible. Also, they were most thorough when measuring to give me estimate. They were all very professional and helpful.

Ray Johnson

3 years ago

Rachel Gongaware

3 years ago

Super nice staff and very helpful. You can tell they value their customers. I yet still have the tile to be installed so I'm hoping it as painless as can be.

Steph Ray

3 years ago

They are very friendly and very helpful in all aspects of flooring I will definitely use them again

JoPhena Ransey

3 years ago

Chris Hill was very informative about the type of carpet and padding to use. I highly recommend this company!

gretta Villalobos

3 years ago

GS59

3 years ago

The service tech was very easy to work with. He was very knowledgable and answered all of my questions.

Steve Milionis

3 years ago

I worked Jahna who is a flooring consultant: She was great: Did exactly what she said she was going to do. She is very kind and professional and I would highly recommend her.

Mary Hanchett

3 years ago

Jahna was very helpful, pleasant and obliging with helping me chose my outdoor carpet. Thank you.

Response from business
Thank you for the great review.

Mary Sue Crye

3 years ago

Response from business
Thank you for the 5 Star review.

David Rodriguez

3 years ago

Chris was a great sales representative. He listened to us and was very patient with us changing our minds and going back and forth. Zero pressure to buy more expensive carpet. The service was outstanding and he was able to get us a next day install. Highly recommended

Response from business
Chris does an outstanding job for us. I'm glad you had such a good experience. Thank you for the opportunity.

Heather Birkland

3 years ago

Response from business
Thanks for the 5 Star review.

Miss Anne

3 years ago

Jonathan is an amazing associate. He helps take our buying experience to a higher level. We always look forward to doing business here.

Response from business
Thank you for the great review.

Dan Jacobson

3 years ago

We went into Big Bob's, just looking for some small pieces of carpet to complete a home project. We were greeted when we first walked in by a wonderful salesman named Chris Hill. We told him what we were looking for and even though it was a small amount of carpet, Chris treated us like we were carpeting our whole house. Just when you think customer service was gone, you meet someone like Chris. 👍

Response from business
Chris is without a doubt a stand out employee and we really appreciate him. Thank you for the great review.

Rick Erickson

3 years ago

My in person experience with Chris Hill was outstanding. He was very knowledgeable, understood my needs and made the decision process very comfortable. He has also been very helpful over several phone conversations and is the main reason I have chosen Big Bob’s. I also had a very pleasant phone conversation with Denise regarding scheduling dates for the install. Big Bob’s has really good employees from my experience.

Response from business
Thanks for the great review, Chris and Denise are both great colleagues. We are fortunate to have them.

taylor entrican

3 years ago

Response from business
Thank you for the 5 star.

Betty Umphreys Low

3 years ago

The salesman was fast and efficient the cashier gave great customer service

Response from business
Thank you for the great review.

Rhonda Hatch

3 years ago

Response from business
Thank you for the 5 Star review!!

Claudia Konker

3 years ago

Joe Espinosa was helpful, knew his inventory and products, and worked out a fair price for carpet and padding. Good service overall.

Response from business
Thank you for the awesome review.

Stephanie Halley

3 years ago

We just had many floors at our home replaced by Big Bob's. Our installer, Lee, did a fantastic job and we couldn't be happier. He was very meticulous and his skills with quarter round were impressive. The staff kept us up to date on installation dates, etc. We are very pleased with our experience.

Response from business
Great, I'm so pleased to here you had a great experience.

Archie Burgett

3 years ago

Great people to do business with!

Mary Romoser

3 years ago

I was greeted as soon as I walked in the door by several workers. Jahna listened to my plans and ideas, helping to pick out several samples to take home. From measuring to ordering to scheduling it has been a great experience. I highly recommend Jahna and everyone associated with Big Bob’s.

W Williams

3 years ago

AMAZING selection of tile and best prices! Customer service is always the best too

Response from business
Thank you for the great teview

Greg S

3 years ago

We had a wonderful experience at Big Bob's, and we highly recommend. This is the second home we have had Big Bod's work on, both tile and carpet, and we couldn't be more pleased. We were welcomed by Jahna and she spent all the time we needed answering all of our questions. Steve came out and measured our home the next day, and he was extremely knowledgeable and professional. We shopped the 2 "big box" places in town, and the the pricing on carpet and tile at Big Bob's was lower, and the service was ten times better. Do yourself a favor, go to Big Bobs!

anthony martinez

4 years ago

George Brendlinger

4 years ago

Wayne Valentine

4 years ago

Joe Constance

4 years ago

Chris was professional, efficient, knowledgeable and a good communicator. Very pleased with the transaction.

Response from business
Super!! Thanks for the great review, we will recognize Chris for his professionalism.

Carol Anthony

4 years ago

Response from business
Woot Woot another satisfied customer Thank you.

maria alfaro

4 years ago

Response from business
Awesome 5 Stars!!!

Sandra Borst

4 years ago

Love this place. Friendly people and really helpful. The delivery drivers that drop my tile were awesome and hardworking. Thank you

Response from business
Thank you for the Five Star review Sandra. Our team always appreciates a shout out from an awesome client.

Jerry Cordova

4 years ago

Was recommended by my brother to go here after we had already gone to Home Depot and paid to get measured for carpet. Then turns out install was out 2 and a half months! So we go in to Big Bob's expecting it to be crazy expensive. We were wrong! Same price, if not a little bit cheaper than home depot. We dealt with Joe Espinoza and he was nothing but knowledgable, courteous and most importantly, PATIENT!! Me and my wife are on a budget but also dont want super cheap carpet. He patiently walked us through all the options while me and my wife probably took too long to make up our minds. Joe really did make the experience a breeze. We ended up getting measured and went in a few days later to pay for the entire purchase and we're set to get installed within this week! Crazy! I'm sure my brother will give me an "I told you so", but I'm glad lol! Anyways, really, Big Bob's is awesome, and Joe Espinoza is awesome! Thanks guys!!

Response from business
WOW!! First of all thank you for the opportunity to provide new carpeting for your home. Its is so rewarding to hear feedback like this. I really appreciate you taking time to let us know. This made my day and Joe will be recognized for his efforts. Thank you.

Daniel Lopez

4 years ago

Great price and fast install

Response from business
Thanks for the great review, we appreciate it.

Randall Goodner

4 years ago

Chris was an outstanding salesperson: knowledgeable, quick, thorough, and polite. Big Bob's has an outstanding selection, and we were able to complete our transaction and have the installation done in one week, including a team that would come out ahead of time and do detailed measurements. All in all, it was an outstanding experience. UPDATE: As the carpet was almost finished being laid in the living room and bedroom , I came in for a peek and discovered it was the wrong carpet. After an investigation, Big Bob's determined that the carpet had been mislabeled from the manufacturer. They removed the carpet they had laid, acquired the correct carpet, and completed the installation on the same day. Great job!

Response from business
Thank you for the awesome review, Chris really does an outstanding job and our installers do too. Thank you.

James Cole

4 years ago

Joe Espinoza was great. Knowledgeable, helpful, and easy to work with.

Response from business
Thanks for the great review, Joe really enjoys his work and it shows.

Edwin Colon

4 years ago

Response from business
Thanks for the 4 Star review.

Connie Benham

4 years ago

Jahna was so helpful. Make sure you ask for her!

Response from business
Jahna loves her work and it shows. Thanks you for the awesome review.

Emma Moser

4 years ago

Great service! Very professional and polite.

Response from business
Thank you for the great review.

Cameron Green

4 years ago

Johnathan was very helpful and knowledgeable. Am greatful for the fast and easy experience and feel that overall a exceptional value. I intend to use them for future purchases.

Response from business
Thank you for the great review.

Meagan Veraldi

4 years ago

Response from business
Thanks for the 5 Star review!!

tarol alegria

4 years ago

Jonathan Painter gave me the best service from the moment I entered Big Bobs flooring. Helped me find the right carpet for my style of living. Was helpful throughout the whole process! Highly recommend Big Bob's flooring .

Response from business
Thank you for the great review. Jonathan is really a great asset to our company and we enjoy having him.

Rosa Valencia

4 years ago

Response from business
Thanks for the 5 Star review.

Sarah Le

4 years ago

Response from business
Thank you for the 5 Star review.

Monty Stansbury

4 years ago

Experience. Knowledge. Accommodating. Hoping install of selected product meets with optimum results.

Response from business
What a great review, Thank you. We appreciate it.

Al Pryor

4 years ago

Staff very helpful. The staff provided good suggestions that worked well with our specific needs.

Response from business
Thank you for the great review.

JOHNNY BORKMAN

4 years ago

Kyler was fantastic to work with everybody did a great job we found the tile that we needed process was simple prices were fair great company to do business with and he’s a great salesman and an asset to the company.

Response from business
Thank you for the awesome review, it was great working with you.

Safiah AbdelJawad

4 years ago

Professional, great customer service, and great price!

Response from business
Thanks you for the 5 star review.

Kristy Shaddy

4 years ago

The gentleman that helped us was awesome. Good customer service and food as able to help get exactly what we needed.

Response from business
Thank you for the awesome review.

Robbie Fichtel

4 years ago

We are very pleased with Bob's Flooring, they have great customer service, friendly, knowledgable staff and a huge selection of flooring to choose from. Chris went over and above providing awesome customer care and attention to our order. We will definitely be back for our future flooring needs!

Response from business
Thank you for the awesome review. We appreciate the opportunity to work with you on your project.

Melinda Alexander

4 years ago

I always have a good experience at Big Bob’s, and buying carpet this past week was no different!!! Fast, friendly service and the delivery was smooth and professional. Will be back again!!!

Response from business
Thank you for the great review, we appreciate you taking time to let us know.

Shelley Ostrowski

4 years ago

Joe Espinoza was very helpful and gave me a good price on my tile. Very helpful

Response from business
Joe is great we really appreciate him as well. Thank you for the great review.

Chris Moore

4 years ago

Bound a piece of carpet for an area rug for me. Price and timeliness was great. Thank you.

Response from business
Thanks for the great review, we appreciate the business

Mary Nielsen

4 years ago

Response from business
Thanks for the 5 Star review.

Denise Morgan-Alme

4 years ago

Great place, very knowledgeable and helpful Staff very friendly, nice clean store. Small advice to have disabled parking closer to the front door, and have a part of there counter lowered for disabled people

Response from business
Thank you for the great review, and for the recommendations we appreciate it.

Thomas Hall

4 years ago

Response from business
Thank you for the 5 Star review.

Linda Papenhausen

4 years ago

Very professional. Thanks for storing some of the flooring until we are ready for it

Response from business
Thank you for the Five Star review Linda. Let us know when you are ready for the material.

Mayra Rojas

4 years ago

Response from business
Thank you for the 5 Star review.

No no

4 years ago

The two men who came out to do our floor they are the best Fabian and jesus are a true pleasure to have in our home . We left them to go shopping my house is so beautiful ask for theses to men you will be so happy and your house will look perfect

Response from business
Thank you for the awesome review, Fabian and his crew really are a great installation team we appreciate them too thank you

carmen gutierrez

4 years ago

Ron Bulkeley

4 years ago

We have purchased flooring for our entire house and bathroom tile from Big Bob’s Flooring Outlet. We worked closely with Ted on our selections. He is efficient, helpful and has a keen sense of color and design. Showroom staff, receptionist and installers were all knowledgeable and professional. We highly recommend them for service, quality and value.

Response from business
Thank you for the awesome review and for being being a loyal customer, we appreciate you.

Tracy Velarde

4 years ago

Service has been on-point and prices are decent.

Response from business
Thank you for the awesome review.

Eva Gaxiola

4 years ago

Response from business
Thanks for the Five Stars Eva.

maricelaa6

4 years ago

Really nice staff best sales person is Carlos and Joe...nice shopping experience

Response from business
Thanks for the 5 Star review. We gave Carlos and Joe a shout out in our Monday meeting.

Patricia Wheeler

4 years ago

Fast, easy and efficient. Great product. Good people.

Response from business
Thank you for the excellent review

Colleen Casale

4 years ago

Response from business
Thank you for the 5 star review!

Frances Martinez

4 years ago

Response from business
Thanks for the Five Star review. It makes me happy to see another satisfied customer.

Mela Sheik

4 years ago

Originally placed an order with a big box store here in town for a carpet install thinking they would be the cheapest and the quickest. Because the process was taking weeks I had to go another route. Called Big Bob's and Carlos answered. He was very professional and seemed like he sincerely wanted to help. Stopped by the same day to pick out the flooring. Mario and Roberto installed the next day. I am sure they are not able to do a 2 day turnaround for all customers but I was lucky enough to get in. The process was simple and everyone I talked with from the beginning to end was very polite and professional. Plus, I saved $500 compared to that big box store I mentioned earlier. We will use them again!

Response from business
Thank you for the awesome review, it really means a lot to us to hear such praise. I’m so glad we had the opportunity to work with you Thank you

Andre Edwards

4 years ago

I paid for carpet and installation for my parents home. The installation looks great, and price was fair... However, the installers of this company did damaged my parents bedroom wall during installation. I appreciate that BBFO's management took corrective action to repair which was completed by a very talented and kind handywoman named Sandy (I reccomend her for your repair projects, but I am unsure she'd like her number posted). Buyer beware, although it is in their policy to review the job done, always inspect the area before and after the service is complete. This would be a five star rating had their middle management carried out their policy, followed-up and followed through without giving me the go around upon my complaint.

Response from business
Andre thanks for being patient and giving us the opportunity to make this right. We appreciate you taking time to give us your feedback. All is right again and that is what is most important. Thank you.

Joe Cochran

4 years ago

Very helpful and reasonably priced

Response from business
Thank you for the great review.

Sharla Seale

4 years ago

Very good experience. They take all the time you need to help you figure out what you need and what works best for you.

Response from business
Thanks for the awesom review

Doni Irwin

4 years ago

It's going in well so far.i bought more than I needed so lots of left over. Can you let me know what the cost was per foot? I love the color I choose. Looks beautiful!

Joy Hughlett

4 years ago

AMAZING. Staff is very friendly and helpful. Bobs should be very proud of Carlos and Steve and how they make decisions easy. Thank you

Response from business
Thanks for the great review!!

JENNIFER PLAZA

4 years ago

Patty Pankey

4 years ago

We were more then impressed with our salesman, Chris Hill. He was organized, very knowledgeable....very personal, all around someone I would definitely work with again.

Lisa Blankenship

4 years ago

Response from business
Thanks for the 5 Star review!

Steve Schmidt

4 years ago

D TAWNEY

4 years ago

So far I am totally pleased with the knowledge and professionalism I found in both persons I've dealt with. Sales and confirmation of measurements and job requirements. The product lines appear excellent. I am anxious to have the job cometed.

Response from business
We are just as excited, thank you for the opportunity, and the great review.

Bobby Crowl

4 years ago

During the course of researching sources for carpets in Yuma, AZ, I discovered Big Bob’s. My initial call to this store was positive as the representative was well informed and answered all my questions. Visiting the store was an overwhelming experience. So many flooring products to choose from. Again, Big Bob’s knowledgeable representatives helped me in finding what I wanted and made the necessary arrangements to have the flooring installed. Overall, Big Bob’s was most helpful in the sales and resolved any questions that I had.

Response from business
Thanks for the great review, we look forward to assisting you with all your future flooring needs.

Barb Haskell

4 years ago

Jahna was a help during our purchase process. We didn't know if we wanted laminate or vinyl. She listened to our needs and provided us with information so we could make our decision.

Response from business
Awesome!! Jahna really is great at finding the right flooring solutions to fit your needs. Thanks for the great review.

Ruth Dunn

4 years ago

Very good. John was very helpful and thorough.

Response from business
Thanks for the awesome review.

Patricia Barnes

4 years ago

Chris was very helpful in showing and explaining the different carpet options. Steve came out to measure—he was on time, professional & courteous. We have the carpet ordered and are waiting now for the install. At this point, I would use Big Bob’s again in the future for any flooring needs.

Response from business
Fantastic!! This is exactly the type of feedback we love to hear. Thanks for the business and thanks for the positive review. We greatly appreciate it.

Deb Drysdale

4 years ago

Every one treated me delightfully, Especially Chris.

Response from business
Chris is great to work with, Thanks for the awesome review!!!

Kay Thompson

4 years ago

Response from business
Thank you for the 5 Star review!!!

J A Eshelman

4 years ago

Response from business
Awesome we love 5 Stars Thank you !!!

Jackie Hamiter

4 years ago

So far, I am very pleased. Will expand on this after flooring is installed.

Response from business
Thank you for the 5 star review, I'm sure you will be as pleased with the remainder of the installation.

Nick Blair

5 years ago

Chris always does a great job everytime I go to Big Bob's!!!

Response from business
Thanks for the Five Star review Nick. We apprecitiate and value your business.

karen sundell

5 years ago

Response from business
Thank you for the 5 star review.

Janet Harvick

5 years ago

Chris did a great job for us. Totally knowledgeable on everything offered. It made things easier for sure.

Response from business
Thank you for the kind review, we appreciate it.

Karolee Pearson

5 years ago

Jahna Boulter was ver knowledgeable & helpful in selecting carpet & arranging install. Would definitely recommend this outlet!

Response from business
So happy you had a great experience working with Jahna. Thank you for the great review.

Larry Glover

5 years ago

Response from business
Thnak you for the 5 Star review

Michael Thompson

5 years ago

It was friendly and helpful.

Response from business
Thank you for the kind review.

Grant Lester

5 years ago

Great people there Kyle did a great job for us will be glad when we get our new carpet laid, I will be back soon for some carpet for our step

Response from business
Thanks for the great review.

Leigha Little

5 years ago

Very friendly, great price and service.

Response from business
We aim to please. Thanks for taking the time to provide a Five Star review.

Carol Case

5 years ago

The floor looks beautiful. I'm happy with it.

Response from business
Thanks for the opportunity, we appreciate it.

Rebecca Hazen

5 years ago

The staff was very helpful and prompt in getting a us a bid. They were unable to lay the tiles for a month so I cannot leave a review about the job as it is still 2 weeks away before the install. It has given us lots of the to prepare.

Response from business
Thank you for the kind review. We are looking forward to working on your tile project with you.

Kathleen King

5 years ago

Response from business
Thank you for the 5 Star review.

Carey McEwen

5 years ago

Response from business
Woooo Hoooo Another Five Star review. Thank you Carey.

Arcelia Zamora

5 years ago

Excellent service and friendly staff!

Response from business
Thanks for the Five Star review. I will pass your kind words to the Big Bob's team.

Life with Janice

5 years ago

Response from business
Thank you for the Five Star review.

Maury Spooner

5 years ago

I only had a few days to get my project done before leaving town. I talked to a sales person,he told me they had what I was looking for in stock . A measurement was taken a day after I had talked to the salesperson by a very knowledgeable person. He quoted me a price on a Friday and said his guys could do it on the following Monday. Two gentlemen come out Monday and finished the job very quickly. They did a very nice job on everything. I am very impressed.Good job to the whole staff. I would definitely recommend this company to others.

Response from business
Thanks for the opportunity, I'm so glad we were able to meet your time line.

Dolores Garcia

5 years ago

Response from business
Thank you for the 5 Star review.

Robert McAlinden

5 years ago

As always Big Bob's flooring, is a big help with our project. Chris Hill was professional and very helpful. In no time he had my Wife happy and we were on our way home. Thank you Chris. Bob @ Diane McAlinden

Response from business
Chris is the best, we are lucky to have someone who cares so much about the clients he helps. Thank you for the kind review.

jack costello

5 years ago

Very happy with all the service. Had one bedroom carpeted and it looked so good, the following week had the second bedroom carpeted also

Response from business
Thank you for the kind review.

Jim Flory

5 years ago

Steve was excellent!

Response from business
Awesome, thanks for the 5 star review.

Duane Brazer

5 years ago

Service was great. Greeted with smile at the door. Turn around for installation was great too!

Response from business
Thank you for the awesome review. We appreciate it.

Laurie Leon

5 years ago

Sharon was very helpful and together we found a good piece of carpet for my sister's bedroom. Our family has used Big Bob's for many years. Thanks again

Response from business
Thank you, we appreciate your loyalty.

George Jajo

5 years ago

Response from business
Thank you for the 5 Star review.

Nancy Daniels

5 years ago

Beautifully done! My new tile is gorgeous! Great quality and installed perfectly.

Response from business
Awesome, so happy to have the opportunity. Thank you.

Karen Spencer

5 years ago

Always exceptional service! I am working with Chris Hill, and he has been knowledgeable, on task and at the ready!

Response from business
Thanks Karen for the awesome review.

Karina Cruz

5 years ago

Jahna was an excellent sales rep and communicated very well with us throughout the entire process. We were disappointed with the amount of damage our trim and walls received with our tile installation. I communicated this along with pictures to Big Bob’s three weeks ago and have yet to hear from them. The carpet installation went pretty well. We love our tile and carpet, but disappointed on the amount of repairs we had to make to our paint and trim after the fact.

Response from business
Thank you for the honest review, I appreciate the feedback. We strive to be the best in our field and it is apparent we didn't reach the bar yet on the finish details. I will be in contact with you to discuss further. Thank you.

L Howard

5 years ago

Joe was very helpful and listened to what I needed for my flooring and led me straight to what I purchased. Very happy.

Response from business
Thank you for the great review, Joe really enjoyed working with you as well.

Karen Bagby

5 years ago

Response from business
Thank you for the 5 Star review.

Thomas Baxley

5 years ago

Response from business
Thanks we appreciate the 5 star review!

Adriana Ponce

5 years ago

Response from business
Thank you for the 5 Star review!

Yendi Parker

5 years ago

Thank you. Immidiatelly helpful as soon as we walked in. Knowledgeable of their products and were quick to get an installation date for us. Super professional customer service throughout the experience. From the store to the installation team. Great quality product nice brands at reasonable price.

Response from business
Yendi, We appreciate the Five Star Review and the opportunity to work on your project.

Jose Perez

5 years ago

Response from business
Thanks for the vote of confidence and the Five Star Review.

Bradley Lawrence

5 years ago

I had a house built and they were the contractor that did the floor, counters, backsplashes, and master shower. All of the people I have dealt with are very informative and helpful. When I had to have some warranty work that needed to be done on the master bathroom shower they wanted to make it right. The installer they sent for the work was very professional. He was a little late but was very apologetic,did good work, and cleaned up well. I'm sure if I have any other issues they will be more than happy to make it right.

Response from business
Thank you for the Five Star Review Bradley. Contractor referrals is a large part of our business and our team works diligently to make sure the construction projects run smoothly.

Mitzi G

5 years ago

Response from business
Thank you for the 5 star review, we really appreciate the opportunity!

Larry Bostick

5 years ago

My whole experience from start to finish has been five star.

Response from business
Glad we could help.

Lori Langland

5 years ago

Very professional but took longer than estimated.

Anita Guerrero

5 years ago

Great customer service. Ask for Sharon. She practically designed my home.

Response from business
Thank you for the Recommendation and Five Star review. Sharon is the newest member of our team, but she is a flooring veteran with a wealth of experience, and it shows.

Angela Prieto

5 years ago

From the onset, BIG BOB’S FLOORING took our internet inquiries regarding several different flooring types and thereafter replied promptly with outstanding positive customer service. Much of the credit for outstanding customer service is attributed to Chris Hill from BIG BOB’S FLOORING OUTLET in Yuma, AZ. I highly recommend any future customers to meet with this young man as he remains attentive and diligent to your request and/or inquiries. Accordingly, I scheduled a free flooring measurement the following day and by the evening, we were selecting flooring with Chris Hill. Chris was absolutely professional, listening to all our needs, he provided us with his inputs regarding multiple options and estimates with ease, patience, and completed all tasks effortlessly. Unquestionably, BIG BOB’S FLOORING OUTLET showroom is structured to provide customers comfort and ease, plus allow the necessary communication with on site staff to help find what suits your flooring needs for your respective dwelling(s). In short, BIG BOB’S FLOORING OUTLET is hands down the best decision we made when obtaining our flooring for our home. Quite frankly, we commenced our flooring journey with with a well known Depot Store. However, this Depot Store store was absolutely unorganized, and on-site staffers made us feel like everything in their showroom was unacceptable for us to inquire about. Even with the “Promotional Installation Sale” the Depot Store was promoting, they could not beat the pricing at BIG BOB’S FLOORING OUTLET. We are so happy we contacted BIG BOB’S FLOORING OUTLET for a free home flooring estimate. The entire process was absolutely smooth and ultimately all you have to decide is when you want to start your project. Thank you Chris Hill for a job well done! You professional services rendered solidified to us why we purchased our home flooring from BIG BOB’S FLOORING OUTLET! 😁✔️ Regards, Angela Prieto

Bobbie Jo Garza

5 years ago

Tile

Chuck Zinky

5 years ago

Great knowledge and service thanks

Bibiano Aguilar

5 years ago

Rebecca Britting

5 years ago

Agree

Lisa Gill

5 years ago

Chris was very helpful and great to work with.

Laurel Glasgow

5 years ago

Fabian and his helper did a great job on our wood floor. They had to do some major leveling to put the new floor in. It sure looks great. They did Bathroom, hallway, living room, kitchen and back entry. Love my new floors! Thanks Fabian

Steven Goetz

5 years ago

Big Bob's is lucky to have 2 professional installers like Miguel and Ricardo, they were fast, clean, answered all my questions and professional and courteous at all times, I will definitely be doing more business with big Bob's and requesting for Miguel and Ricardo to do my installs, thanks guys for the amazing work.

Sharon Davis

5 years ago

These guys are the best!!! I would highly recommend them to anyone needing carpet installed. Thank you !

Terry Schneider

5 years ago

Ellen Mattson

5 years ago

Shirley Desrosiers

5 years ago

Excellent service from Joe. We were very impressed with his knowledge and how helpful he was with us. Will definitely recommend your company to anyone looking for flooring. Thank you Joe.

Lauri DeBaun

5 years ago

Great experience. Bought carpet from them before. Now getting living room, two bedrooms and hallway done is. Chris is a great guy. Highly recommend Bug Bob's! 😎

Jennifer Vargas

5 years ago

Amazing service when our house flooded!

Denise Riley

5 years ago

Good people to work with.

Timothy White

5 years ago

See Carlos Guzman for all your flooring needs.

Margaret Taylor

5 years ago

I found the installer to be very efficent and personable. Worked hard and. explained everything if something was not right. There was a problem with the order it seems that the quarter round that was to be supplied as I paid for it was not ordered and he took it upon himself to get some out of the warehouse although it was not what was ordered he made the decision to bring the trim and install it . I am very pleased with the installer but not so much with the person who was to place the order. Somebody screwed up

Jim and Doris

5 years ago

We just had our vinyl installed by Big Bob's and my husband and I were happy with a job well done! Miguel,the master cutter and his co-worker, Ricardo were a good team. Every park model is small, but our floor plan was challenging because of the many "nooks and crannies". They did an excellent Job! Thanks Miguel for coming back so promptly the next day to "tidy-up" loose ends. Thanks also to Carlos for the good service he provided patiently answering our many questions prior to having the floor installed.

Steve Fischer

5 years ago

Excellent service in supporting the selection, purchase and installation of our new carpeting.

Loretta Serra

5 years ago

Wonderful! They are so helpful and have a fabulous selection!

Andy Phelan

5 years ago

Michele Valenzuela

5 years ago

Great selection of carpets onsite. Knowledgeable sales staff. Super customer service during purchase and installation.

linda Durbin

6 years ago

Dorothy Wulf

6 years ago

Very helpful, like doing business with you

Diana Todd

6 years ago

Tami Garrow

6 years ago

Had new flooring installed. They did a good job. Waiting for an estimate for floor trim, hoping to get it soon because we’d like to get it done. Didn’t leave much of a mess at all, nothing a little vacuuming can’t clean up. The company is responsive and reasonably priced, we would recommend them to others.

Veronica Flores

6 years ago

great customer service!

Brad Whittemore

6 years ago

Good people, showed us what we were interested in then left us alone until we needed him. Got a good deal too.

Harry Rice

6 years ago

We were pleased with our first experience with Big Bob's a few years ago, so when we needed to replace carpeting in our Yuma rental, we contacted them again. When Caleb got back to us, he answered our questions promptly. He made a change to our original plan that saved us money and gave a better flow through the house. Once we chose our carpet, Caleb arranged a quick installation to help us get the house ready to rent out.

John Gillisj

6 years ago

09/26/2018 - Installation of laminate flooring professionally exceeded our expectations. This success was achieved by Mr. Vinh’s excellent attention to detail, his obvious care for and pride in his work, and the value of Stephen as a co-worker. Vinh and Stephen worked smoothly as a Team; Big Bob’s should consider the business value of continuing these two working together. The quality of the product and the salesperson (Carlos), who was always ready to guide us through this process, were also exceptional.

Jose Perez

6 years ago

Barbara Douglas

6 years ago

My husband and I took advantage of the 40% off sale today and are very excited to have our new tile installed. Our sales associate, Caleb worked very hard to get us the most affordable options. Thank you !

Carlos Guzman

6 years ago

Jules Floss

6 years ago

Friendly, knowledgeable and professional. Would do business here again.

Mark Tanner

6 years ago

Domain expertise, customer service, sales professionalism, excellent selection and competitive pricing. This is what we experienced at Bob's Flooring Outlet. Caleb Tuggle, the fine gentleman that guided us through the many flooring options and helped us understand our purchasing options was all of the above. We would not go anywhere else!

skye maddux

6 years ago

Edit: giving three stars now that the job is complete. The field manager and team of Fabian and Javier did a nice job finishing the work and making sure everything was done correctly. If I could give this place zero stars I would. One thing after another has gone wrong with installing a laminate floor. The installer shows up late. Doesn't have the right materials, the measuring guy said the baseboards could be painted yet the installer says they are plastic and you can't paint them. Doing one room in our house has taken more than 10 hours. Stay away from this place. You are better off going with a bigger brand store. This whole experience has sucked

Timothy Trompeter

6 years ago

Lorraine Tanaka

6 years ago

Cathy O

6 years ago

Scott Bolken

6 years ago

Jose Gallegos, Benjamin, & Julio were excellent, did a great job on the whole house. Great personalities, fun and very professional. I highly recommend them. Thanks.

Don & Jody Hadley

6 years ago

Big Bob's staff in Yuma treated us very well, and we would recommend you to our friends.

joann emrick

6 years ago

Installers were friendly, professional, and efficient. Carpet looks great! No more wrinkles and so much easier to vacuum. Thanks so much!

Larry Linares

6 years ago

Big Bobs is the only place I'll go. Friendly, competitively priced. But they are all about customer service. Every room in my house is either tiled or carpeted by Big Bobs of Yuma AZ.

Bradley Steinbach

6 years ago

Great customer sale service, good selection of standard tile in stock. Took a while to get loaded. I'm told that they are good about returns of project extras.

ron rhoads

6 years ago

Ardith Delle

6 years ago

The Man who install my carpet was very good at what he was doing. And Cleaned up after too plus helped me move the furniture.

B DLR

6 years ago

Very helpful and professional.

Deborah Peters

6 years ago

On time, checked with us, and did a good job.

Claudia Green

6 years ago

The staff very helpful. Nick was great he gave details that was helpful to make a decision on my purchase, also saved me money. I will recommend them toy friends. Only thing is that the transitions take to long to come in.

gayle gerry

6 years ago

I have used Big Bob's Flooring in Yuma for years. I have looked other places and always come back to "Bob's". The professionalism of the sales people and measuring is phenomenal. The installation of my carpets and vinyl has never had problems. "Bob's" is doing something right because the same sales staff has been there for several years. I would recommend them for all your flooring needs.

Ernesto Fraijo

6 years ago

Excellent customer service, great product selection, and great price points to choose from. Highly recommended

Phil Ruiz

6 years ago

Joe Estes

6 years ago

Excellent customer service, superfast turnaround and a very professional installation!!!

Frank Wiggins

6 years ago

The installers do excellent work and are very professional. Big Bobs makes more money by oversizing the job so that you pay for a lot of left over material. My last tile job had 2 bags of mortar and 2 boxes of tile left over. The guy that plans the job is using a computer too. I think they either need a new program or the guy needs a shorter tape measure.

Michael LaVoy

6 years ago

We had a issue with our carpet choice after only 1 year, Ted did everything within his power to help and resolve this issue. We are very happy with the service we have received. Thank you all.

Sally Bird

6 years ago

Terry Tipton

6 years ago

Good people to deal with, but make sure you get a breakdown of costs, nothing is free.

Dennis Johnson

6 years ago

Good place, people friendly puts the customer first! I am sold on this place for all my flooring needs

Kolleen Adams

6 years ago

Very prompt for the measuring appt. Sales staff was extremely helpful with information and assistance with products.

Eva Clayton

6 years ago

Rig & Michele Valenzuela

6 years ago

We experienced a water leak due to an error by a technican working on our water filtration system. I called Tim at Big Bob's to get an estimate on replacing the ruined carpet and pad and, within a couple of days, was visited by an estimator and provided with an estimate to turn over to their insurance. After the estimate was approved by the insurance, Tim provided a sample of a like carpet and pad which was perfect for us. He then arranged for the carpet to be installed, with a discount which happened to be taking place at the time. All this was easy and quick due to Tim's professional experience and assistance.

Ron Simpson

6 years ago

Just needed a small piece of carpet. The young man was helpful and more than willing to give us a great experience even though it was a small sale..

Zana Harp

6 years ago

We have been doing business with Big Bob's for years and have been more than satisfied with every purchase from the approach of the salesmen(kind and helpful. Never had an error and the ordering of and laying of our flooring was done quickly and to our liking. Congratulations for the fine job you do. We also bought flooring from you for our small kitchen area in our church and you did a great job and we love it. Thanks.

Bonnie Givens

6 years ago

Chris and Steve were both so helpful and friendly and I appreciated their professional option to the questions I ask. Looking forward to my new flooring!

Amber Venaas

6 years ago

Efficient fast and funny. It took only 15 minutes to pick out, get information, and pay for my flooring. All done with a smile and a few jokes thrown in. Excellent service.

Margaret Hadley

6 years ago

Pleasant salesman.

G Fox

6 years ago

Nick was very helpful. I plan on doing business with you,

Mark Wallbaum

6 years ago

Very good folks straightforward, they put up with a lot of little changes we kept making along the way. they took away money that we would owe them for things we did in preparation. if they did it so they're honest and forthright, and the product looks beautiful. The contractor installer fellas did a beautiful precision job.

Pam Perreault

6 years ago

Everyone is super nice and helpful. Just had carpet laid yesterday and the guys were very nice and quick. Great job done.

sylvia gradias

6 years ago

Thank you ted, and Mr tuggle, You both are team players. Outstanding customer service, knowledge, quality materials, customer assistance as needed, installation, friendly, and very professional. Thanks Sylvia Gradias@ Gradias Construction Co, inc

Kim Popejoy

6 years ago

THESE GUYS ARE GREAT!!!! From the moment we walked into the store we were treated to the most excellent service we have experienced in a very long time. We might even say it's the best we ever had. Caleb Tuggle and Jonathan Painter are super knowledgeable and very friendly. The install crew was freaking awesome ( Miguel and Jose) as was the crew that followed up with the base board install. We would and often do, highly recommend Bob's to any and all our friends and family. Thank you for a fantastic experience. We will be back!!!

Megan Zacher Butler

6 years ago

John Rosner

6 years ago

Up to this point, we are very satisfied with the Customer Service we have been experiencing. Our carpet is to be installed March 7, 2018. m 1-

Jackie C

6 years ago

We received a friendly greeting as we entered the store. He offered assistance, should we have questions; but did not try to SELL us anything. We told him what we needed in floor covering; he showed us some options that were within our budget. This was a very satisfying, no pressure shopping experience.

Brent Hoskins

6 years ago

We had flooring and carpet put in our home, flooring guy's did a great job, also cleaned up afterwards, carpet guy's also did a great job would recommend them, only draw back is having to pay in full upfront.

WR j

6 years ago

Good selection, great installation, would recommend to others

Edwin Erickson

6 years ago

Rennie Cauchie

6 years ago

Efficient, friendly, capable crew that laid our tile on our deck. Knowledgeable and well spoken salesperson. Staff person that measured our deck, explained the process of laying tile and how and when it would be done. Overall very pleased with the job that was done. Thanks you

Andres Rodriquez

6 years ago

Friendly people nice place to go

Mary S

6 years ago

We had a vinyl floor put in our park model. We are very happy with it. The process from the beginning went very smoothly and Carlos was great to work with. Bernard the installer was great too. I would recommend Big Bob's for a couple of reasons. Alot of flooring to choose from. Great prices and the installers work for Big Bob's which is a plus. A +++++ would recommend highly!

Debbie Elliott

6 years ago

Barbie Van Fleet

6 years ago

Robert Gerberick

6 years ago

I have a wonderful experience with Caleb Tuggle at Big Bob.Flooring. He helped me with the tile I purchased to tile the patio last summer and he is very helpful with the carpet I purchase this time around. I will go back!

Kelly Sullivan

6 years ago

Great service. Cale worked out a great deal for us and we are very pleased. Thanks!

Lori Koenig

6 years ago

They did an awesome job!

Deborah Anthony

6 years ago

Outstanding service from the time I walked into the showroom through the installation. Caleb is a fantastic saleman. He helped pick out matching carpet and flooring. Steve came out to measure and had a quote. Scheduled for a Saturday. Eduardo and partner here and out one day. Very minor issues taken care of by Curtis, the supervisor. I would strongly recommend Big Bobs Flooring. Love my floors.

Kenneth Wilson

6 years ago

Excellent job. Workers showed up on time. We had some linoleum replaced as well as laminate hardwood flooring installed. Everything was done to my satisfaction.

Orest Schewchuk

6 years ago

Very professional, thorough and most helpful. Caleb left no stone unturned. I would not hesitate to recommend Big Bob's to anyone. Very positive experience. Orest & Mary Schewchuk

Martin Binder

6 years ago

Excellent service

Jody Sackmann

6 years ago

Big Bob's Flooring really bent over backwards to make sure we had a positive flooring experience. From our private meeting with Sean to purchase first linoleum flooring and then carpeting and then Adrian installing our carpet everything went smoothly and quickly. Our whole experience was handled very professionally.

John Erickson

6 years ago

Needs to pay more attention to detail. Great workers.

Jean Armstrong

6 years ago

So far so good, I will know more after the instal.

Susan Valencia

6 years ago

Awesome people !!

Ve Dupuis

6 years ago

D. F.

6 years ago

Wayne Forrey

6 years ago

Good job for my new. Floor.

Pam Pettigrew

6 years ago

Great experience, lots of good information

Deborah Anthony

6 years ago

Awesome...Greeted as I entered the door, Caleb is very knowlegdable and helpful. Steve was really helpful is pricing.

Carmie Dixon

6 years ago

Friendly helpful

Jim Gregory

6 years ago

Had tile layed on patio and front entry. Lead installer Sylvester Esmeralda and his crew did a great job. Showed up on time each day and completely cleaned up the work area each evening. High quality work.

Dennis Reddick

6 years ago

Excellent and professional service. Adrian was great! So was the helper. Flooring looks great. Thanks! Would definitely recommend Big Bob's.

david durell

7 years ago

I had bought carpet through Tim and the service was beyond excellent. I made a mistake on the measurement and they took care of it even though it was my mistake. Tim and the installers went out of their way to take care of me and I would recommend them to anybody.

Richard Packer

7 years ago

Accomodating, knowledgeable, helpful and patient with us so far as hoped for.

Ruth F. Gordon

7 years ago

Big Bob’s Flooring Outlet did an awesome job on my floor in 3 of my bedrooms. They were professional, efficient, cost effective and timely. The floor they installed is just beautiful!!. My family and I are thankful and are extremely happy with their work. We would use them again. We highly recommend Big Bob’s Flooring Outlet.

Frank Urquijo

7 years ago

Bobi

7 years ago

Every person we dealt with was happy to answer our questions, from understanding the differences in pad quality to finding the formula for determining the density of the carpet fiber. We also feel good about supporting a locally owned business over a big box store.

Debbie Lucas

7 years ago

Carlos was our contact person. He was very knowledgeable about all items that I was looking for. Always available for phone calls and in store assistance. He made the entire experience pleasant and I feel I received the appropriate service that I need for my projects. Thank you Carlos. Debbie Lucas

Kathleen Olson

7 years ago

Bruce Jaques

7 years ago

The workmen were very competent and did a good job. They even found my wife's lost earring and placed it on the kitchen counter. She was pleased. Thanx again. Bruce Jaques

Kathleen Smith

7 years ago

My first visit was with Chris. He was very professional and knowledgable. My second visit the fellow was friendly but did not have the same knowledge base. Fair enough. The fellow that came to do the estimate was OK. Nuff said

judy maxwell

7 years ago

We are so pleased with the project as it turned out just beautiful! The installers worked hard to do a super job and were very personable to have here. Would recommend this company highly.

Patti Judd

7 years ago

Great selection and service

Deborah German

7 years ago

greeted by sales staff member, was helpful, answered questions, provided floor sample and installer info and follow up. very pleased with our experience

Jo Rita Knopf

7 years ago

Folks were pleasant and easy to work with.

Derek Egeberg

7 years ago

Great pricing, perfect install and love the look. Our customers comment all the time on our flooring.

Ramiro Hernandez

7 years ago

Harold Savik

7 years ago

Very friendly and ready to help. They know their products. Not pushy to sell you something.

mgmkforeman

7 years ago

Chris has been great to work with, understood what we were looking for, and made suggestions to stay within our budget. We are very happy with our experience at Big Bob’s and look forward to the installation of our new flooring.

Linda Showalter

7 years ago

Best prices in town, and super good customer service. Couldn't ask for more.

Pamela Turner

7 years ago

Service was Awesome! Highly recommend Tim! I love my flooring! The only reason for the 4 star is that the poly liner was not ordered correctly in the amount, needed an additional roll, and when I called to order they said no problem in stock. When I went to pick up, they said they did not have any more,small frustration, but overall I would recommend and buy again

Beth Wagner

7 years ago

great salesman nice and helpful. happy with our purchase

Maribeth Tice

7 years ago

most helpful and interest in meeting my needs beyond m expectations.

Marti Green

7 years ago

Leta Danielson

7 years ago

We were so pleased with our experience at Big Bob’s Flooring. A nice young knowledgeable man named Joe Espinoza waited on us. We bought a remnant of vinyl for a park model and he treated us as though we were buying flooring for an entire home. I highly recommend this store over big box stores any day. The service is unbelievable!

Lynn Godfrey

7 years ago

We have been shopping at Big Bob’s for years and always get professional, courteous, “no hard sell” treatment. In particular, we purchased our latest living room carpet from Nick Blair and the carpet before that from Tim Trompeter. Always, we are happy with the staff and with the products. For our next purchase of carpet and tile, we will definitely go straight to Big Bob’s.

Carol Hania

7 years ago

Couldn't have asked for better help. Knowledgeable, polite, took care of all details getting us started on vinyl and carpet for our Yuma home. Tim was our sales person and he was a pleasure to work with.

Beverly Leonard

7 years ago

Judy Atkisson

7 years ago

I was very satisfied with my experience. People skilled and courteous. Looking forward to working with you on more flooring. I need someone to come and measure. Workmanship was excellent.

Linda Hamilton

7 years ago

I went to Big Bob’s to purchase flooring for my older park model. There were some issues encountered along the way but I appreciate the extra effort by Ted and his team to resolve these issues. My flooring looks great. I’m so pleased.

jim stillwell

7 years ago

Lucinda Blackwell

7 years ago

Tile guys showed up on time each day. Competed job as promised. I am very pleased with jose, Julio, and completed job.

Nelly Ibedica Rabago

7 years ago

Tamara Wolfe

7 years ago

Great customer service! Great carpet, wonderful value! Installers were on time, polite and efficient. I would definitely use Big Bob's again!

Tsivgas Family

7 years ago

Carlos @ Big Bob’s of Yuma can take care of anyone. Best sales man!

Gayla Bourelle

7 years ago

Nick was very prompt in greeting us and his knowledge of the product was superb. We will definitely come to Big Bobs again in the future.

OG RV Resort Manager

7 years ago

Got the job done nicely. No problems.

Wendy Price

7 years ago

sandy lowe

7 years ago

nick was great in helping with my choosing what needed. and the installers were very pleasant and very professional. I will continue to use this company for all my needs

Dennis Davidson

7 years ago

Salesman, Joe, was very friendly, professional, polite, and helpful. He helped us choose the perfect mattress with no pressure to purchase. We shopped at a couple other retailers before returning to Bob's to complete our purchase. Would recommend this outlet to anyone.

Michael Philibert

7 years ago

Except for a couple of hiccups, Victor and Chase did an excellent job working on an old mobile home floor. It was even a terrific education for us because everything was explained as rooms were being completed. They were precise and answered all questions.

Barbara Chimenti

7 years ago

Darin Ellsworth

7 years ago

We highly recommend Big Bob's if you're looking to upgrade your flooring. We absolutely love our new floors! Fabian and Javier are FANTASTIC!!! They removed our old flooring and installed the new. They are top notch professionals with incredible workmanship! They are seriously the best! Thank you Big Bob's!

Mj Gerun

7 years ago

Originally dealing with Nick at Big Bob's Flooring Outlet only by telephone, he was pleasant, very well informed, quick to respond to our request and very accommodating to our needs. We certainly will use this company again and hope to deal with Nick in the future. We would recommend this company and the product they provided us was beautiful.

Frank Gonzalez

7 years ago

Mark Parks

7 years ago

Sales staff very helpful, but no pressure sales. Overwhelming tile options.

michele solberg

7 years ago

We love Big Bobs. Staff is exceptionally friendly. They do not push u to buy their products. I have bought carpet and now lamanent from them. great stuff. Tim was my salesperson he was wonderful and smiley and very helpful. I would suggest anyone to go to Big Bobs and check out their products. Good job to all who work there. Michele s.

Marcia Bandera

7 years ago

Very knowledgeable and professional and friendly staff. Efficient,reliable,timely and knowledgeable about products and best uses! So far it has been a pleasure doing business with them! Highly reccomend!!

Jerri Poradek

7 years ago

Julie McDonald

7 years ago

Nick was wonderful to work with! He helped me find the right tile I needed for my floor and explained the differences between the tiles I was choosing from. I never felt pressured or talked into anything unnecessary. I have never bought flooring before and did not know what to expect. Nick really made everything easier and I will definitely go back when I redo some other rooms.

Bryan Green

7 years ago

Grace Montoya

7 years ago

egna navarrete

7 years ago

Allen Butler

7 years ago

The install of the flooring was done to my satisfaction.

Tami Hodges

7 years ago

Professional, Fast, Friendly and Efficient!

Genoveva Cazares

7 years ago

Mui buenos trabajadores.

Matt Copeland

7 years ago

Was very satisfied, we were promptly greeted when walking in. Options were great!

DARROLL STIGSELL

7 years ago

Very professional and able to provide immediate services.

Carl Hendershot

7 years ago

Janet Medina

7 years ago

We are very happy with the carpet we bought from Big Bob's Flooring. Our salesman Caleb was very helpful. The instillation went great. We are very pleased with the results.

Dr Miester

7 years ago

Ed Temple

7 years ago

Always treated with respect and great customer service at Big Bob's.

Kathy Curtis

7 years ago

We had a very good experience at Big Bobs Flooring ! Nick was a great salesman and answered all of our questions, set up times for measuring our home and for installation. Thank you very much !, Have and will shop there again !

Sandra Jessup

7 years ago

Great customer service!

gaylord lankford

7 years ago

excellent service, price right, would highly recomend

Barbara Romine

7 years ago

Greeted immediately as I walking in the showroom. Lots of stock to pick from. Very informative salesperson. Scheduled appointment for measuring for vinyl flooring the next day. The technician for measuring arrived on time. He had a mobile office with him in which he measured, showed be additional samples, printed out my invoice and scheduled my installation. All in all, I was impressed with the professional, ease and fast pace everything was accomplished.

Pat Bell

7 years ago

Love this shop. Great service.

Shandy Whitehead

7 years ago

Had Big Bobs Replace the carpet in two rooms of my condo and it looks great! Their customer service is amazing, everyone was so friendly. Definitely will recommend. Fast and Affordable. Thank you!

Cherie Ball

7 years ago

Larry Mallory

7 years ago

Big Bob's will be on the high side of your bids and demands 100% payment in advance of the job starting. If that doesn't deter you, then proceed. They had Julio do our job and he is excellent but you cannot count upon acquiring his services each time as there is only one of him and many jobs. The field representative checks on the job while in progress, everyone is friendly. and the job was finished in the time frame referenced by the estimator. Four stars for the business and 5 stars for the work.

Brandi O'Neill

7 years ago

As a property manager I use this company often. Always a great experience. Caleb and the rest of the team are efficient and professional.

Creative Concepts Realty, LLC

7 years ago

We have experienced excellent service with Big Bob's Flooring! Caleb is always on task with assignment, and Steve is quick to produce the estimates.

Laura Lerma

7 years ago

Fantastic work!!! Got the job done ahead of schedule, friendly and professional!!! Will most definitely recommend and will use again in the future!!!

Jesus Flores

7 years ago

Very please with how our Master bedroom and closet turned out. Thanks to the installers for a quick and professional job.

EDWIN HERNANDEZ

7 years ago

Big Bob's flooring did a great job and great service.

Karen Anderson

7 years ago

Connie Prater

7 years ago

What a great company to work with! Caleb was a great salesman to work with. He listened to exactly what we were looking for and showed us the best carpet based on what we told him we were looking for. They were more than happy to work with our time frame that we required since we don't live year round in Yuma. Steve came out to the house and quickly got the measurements needed for the quote. Both my husband and I had made guesses as to what the cost would be and the quote came out a lot lower than either of us had guessed! They accepted a partial payment with the balance to be paid once the carpet is installed. Can't wait to get this carpet installed! I highly recommend shopping for your flooring with Big Bob's Flooring Outlet.

Virginia Todd

7 years ago

Gaven and Jewel McNamee

7 years ago

Fabian and Javier (sp.?) arrived as planned to replace the carpet with laminate wood in two of our bedrooms. They were very pleasant and professional and appeared to have everything they needed to go to work. It took two days to complete the work and we have two wonderful floors. The work is well done and we are very happy with the finished job. These two seem to work well together and laugh, whistle, hum and sing during their work which made us feel they enjoyed what they were doing in spite of the heat and hustle which they did. We'd give them more stars (gold) if we could. Fabian explained what he had to do and why when it was out of the ordinary which we appreciated. The rooms are not "square" so they had to work with that and everything came out wonderful. GREAT JOB!

Bernie P

7 years ago

Excellent experience with the flooring consultants at Big Bob's and the installer. Do not remember the name of the first consultant who was not available further visits. Caleb was the consultant that helped us make changes to the floor layout and select a transition tile that worked out excellent between the old and new tiles, his help made the process run smooth. Julio was the installer that did a meticulous job in cutting the tiles and the layout. All in all an excellent job. Contact Caleb and ask for Julio to install.

Lori Jones

7 years ago

LeAnn cherry

7 years ago

Exceptional quality of work....friendly professional and super quality of tiling. Clean up was wonderful..all done ahead of schedule. ..we are so happy with our results. .thank you....

Shelley Monroe

7 years ago

Janice Woods

7 years ago

rick jurgens

7 years ago

Jeri Larsen

7 years ago

Went to Big Bob's Flooring Outlet with my mom to help her pick out flooring, although with Nick Blair as her store associate, she didn't need my help as she was in good hands. Nick and the staff are extremely helpful and very knowledgeable about all their products. Mom has been doing business with Big Bob's Flooring for over 16 years and have always found the store to be very organized, well stocked and exceptionally clean.

Claude Toth

7 years ago

Great prices.... fast install.... just what I was looking for!!!

William Bagley

7 years ago

Friendly, knowledgeable and great customer service. Would recommend Big Bobs to anyone looking for a flooring expert. Thanks for your service. It's the best service I have seen anywhere.

Rio Montague

7 years ago

I received help right away and I had all my questions answered. Service was great and I was sold on a high quality bed with home deliverery.

tina bailey

7 years ago

Friendly and efficient staff. Carlos was a tremendous help.

David Pearson

7 years ago

Awesome customer service provided by Nick and Chris!

Skylar Hand

7 years ago

sameem elia

7 years ago

Terry Schmitt

7 years ago

Your two gentlemen were polite, hard working and respectful. Everything was removed and returned. The installation did not take very long. Every thing was clean....Certainly would recommend Bob's and the installation team

Todd Walker

7 years ago

Very satisfied with the pricing and installation of my carpet. Great follow up from the store and impressive attention to detai by the installer! Thank you!

Terry-Claudia Kerestes

7 years ago

Jose and Michael did a great job of placing and securing the carpet! They followed through with creating an angle we requested when joining the carpet to the kitchen vinyl plank tiles. Curtis' stopping by was a surprise; and we shared our excitement of our kitchen/house redesign using Big Bob's materials.

Tonya Tacker

7 years ago

Very professional, personable service. Works around your schedule on install and offers a great variety of products!

Stephanie Day

7 years ago

Roxy Meyer

7 years ago

Great customer service. Friendly and super helpful.

Beth Winters

7 years ago

G C

7 years ago

We have been working with Big Bob's Flooring Outlet for a few years now. We are very pleased with their Products and their dedication to Service and Quality. We have purchased from Big Bob's for our own home for family, friends and I always direct our clients to Big Bob's!

NormaBob Green

7 years ago

edward harris

7 years ago

Isaac Rodriguez

7 years ago

These guys are good.

Bill

7 years ago

Very good experience. Jonathan Painter was very professional and was involved throughout the whole purchase and installation process.

John Romanucci

7 years ago

Edward Macintosh

7 years ago

Great Service Thanks Again Jonathan

Brittani Ramsay

7 years ago

I've bought my whole family's mattresses at Big Bobs and have loved them. Great customer service and great selection! Jonathan Painter is helping me replace all my flooring and I couldn't be happier. It's been a very professional smooth experience. I wouldn't go anywhere else.

Miguel Gonzalez

7 years ago

Elia Garcia

7 years ago

This is my second visit at Big Bob's and like the first time, I was very happy with the service I received at there. And not just the associate that helped me but all the others that were quick to assist with anything asked. I'm looking forward to the install of my new tile & carpet.

Tammy Uterhardt

7 years ago

sandra grace

7 years ago

Lori Franklin

7 years ago

great service with both purchasing and installation!

James Ginn

7 years ago

Respectful and met all my needs.

Mariann Weber

7 years ago

I live in a different state so every thing was by phone and email. Nick was quick with his responses, I understood what he was explaining and the pricing was very reasonable. 3 days and all was complete. 10 years ago I bought carpet from Bobs and they were able to pull that old order up even. Thank you Nick for making this an easy replacement

Francisco Bonillas

7 years ago

Amazing and very helpfull we wull be back for sure for all of our flooring needs!

Glenn Hookstra

7 years ago

Quick & easy. Prompt and professional installation.

Russ Reeder

7 years ago

Fast and Professional service. Recommend Big Bob's Flooring outlet for all your Flooring needs!

Airam Quintero

7 years ago

Great customer service! Carlos Guzmán explained everything to us

Timothy Beeler

7 years ago

Fast efficient and professional

Debbie Mansheim

7 years ago

I just ordered tile for a bathroom project and went into Big Bob's several times due to indecision on my part. I spoke to Tim, Ted, Carlos & a few other of the gentlemen and they were all very nice and extremely helpful in explaining the product and the differences in the product. I also had a tile that I ordered from them 9 years ago & they were able to order more of that tile also for me. Excellent experience!

Edward A. Ford

7 years ago

So far we've just selected the flooring and reviewed the estimate but we've found Big Bob's to be excellent to work with. Chris was very personable and easy to work with as was Steve, preparing the estimate. Now on to the work itself.

Kevin Nall

7 years ago

Dan Ebert

7 years ago

Very helpful people. Good product selection at different price points. Work with Caleb, Chris, and Tim, all of whom were very professional, very helpful and genuinely seem to care about my experience.

Sharon Albery

7 years ago

Very profressional, Carlos is an asset to your company. He was sincere as he took care of us very smoothly. I liked the fact that he offered advice when asked but didn't try to sell us what we did not want.

Jared Cerda

7 years ago

Big Bob's Flooring Oulet is a great company. They are prompt, always professional, and just a pleasure to work with.

Chiquita Banana

7 years ago

My husband and I have gone to Big Bob's several times over the years for carpet and tiling needs. We have always been very pleased with their products and the service. On one occasion they didn't have what we wanted, but they were very helpful in finding us a dealer who did. Their service is just outstanding.

E A Dine

7 years ago

Carpet looks great ... unfortunately, my freshly painted walls took a bit of a beating - even after expressing specific concern over this when the installation manager called a day ahead of my appointment (and I was assured they would be careful). Going to have to retouch the paint in the house due to careless installers. Thanks - I love paying to have things done only to have to do them again.

Gina Rogers

7 years ago

Teena Rathburn

7 years ago

Over all was a very good experience between sales, installation and follow up manager. We have used Big Bobs 3 times now for installing Vinyl and still have 1 room to go.

Aurora Hale

7 years ago

I appreciated the assistance we received during the whole process in selecting the flooring, home visit and the knowledge each person had.

Donna Mead

7 years ago

Caleb was very accomodating and polite. Really knows the business & informs you what is best for you needs & the area it is being installed. Nothing at store that I wanted to invest in & he found an AMAZING product that surpassed what I wanted. I highly recommend Big Bob's Flooring!!!!!

Stan Norris

7 years ago

From the salesman to the installer that job ended up absolutely wonderful.

Russ Clark

7 years ago

First time in store and I was surprised by the large, clean, well lit, and abundantly stocked retail area. I was greeted immediately and professionally as I approached the customer service area and directed to the President Josh Penny as I requested. They took the time to explain Flooring options as well as pros and cons of different products for my RV project. With the new information, I purchased something different than I had originally envisioned and feel confident I made a much better selection than I would have. I look forward to completing my project and I am pleased I stopped by Big Bob's Flooring outlet for assistance.

Jamie Clark

7 years ago

Very professional team. Carpet looks great.

Charlie Hoffman

7 years ago

Very informative sales people nice product

Esmeralda Macias

7 years ago

Siobhan Jenkins

7 years ago

They were very helpful and great at working to meet my flooring needs.

Jason Gunderman

7 years ago

Great service and install... Denise the scheduler was especially friendly and patient with all the postponing I had to do because of construction issues. She needs a raise. I would love to have someone working for me as friendly and conscientious as her.

Bill and Elaine Agee

7 years ago

First sales person was not very knowledgeable (and was not there when we returned to order). Young man helped us later and he was very knowledgeable. Bought carpet for an rv that was stain, water and pet resistant- think that was a bit of an oversale because the installers said it was very hard to put in. But we used Frank's and he did a FANTASTIC job of installation in the rv.

Paula Cansler

7 years ago

Lyn Fisher

7 years ago

Thank you for the gift. We love the rug. Your salesman was very amiable and when we need flooring, we'll be back.

Mock

7 years ago

Excellent job, efficiently performed. Would highly recommend them. I wish I had received some care instructions for my new flooring but it was probably just an oversight.

Looney Luna

7 years ago

Dustin Shirley

7 years ago

They got the job done quick and efficiently and it's been over two months and the floor still looks great. I'd definitely recommend and use them again.

Knute Hammer

7 years ago

Everything is great except the transition piece from old floor to tile. People keep tripping on it. Needs to be more gradual in my opinion.

Phil & Theresa M

7 years ago

Timilie Lauderdale

7 years ago

Big Bobs flooring was professional and friendly from the moment you walk through the door from the salesman, office staff, contract/ surveyor, supervisor of workers and to the tile layers. The most important thing is the final project. The tile work was exceptional. I would recommend Big Bobs for any of your flooring needs.

Ernie Nogales

7 years ago

Excellent Service!! Quick response to our needs! This shows integrity in my book!

Rita Yowell

7 years ago

The overall experience was great, from Salesman to the installer and helpers To scheduler, and the Man Who measures and estimates the total Cost of your job... Prompt and Courteous ... Big selection Of carpet to choose from.

Barry Lowery

7 years ago

Bought 77 yards of carpet and pad from Big Bob's. Great quality no nonsense. I am a happy customer.

Danny Noble

8 years ago

Friendly, knowledgeable staff. Best flooring professionals in Yuma ,