Big Bob's customers love the quality flooring and service they receive. Learn more about the fantastic experiences they've had.
Our customers love the quality flooring and service they receive. Learn more about the fantastic experiences they have had.WRITE A REVIEW
Lee Hahn2 weeks ago
This is the second time we have had Big Bob's Flooring sell us flooring and installation for our house. They have always given us great prices and superb service in remodeling our floors. The most recent time the estimator told us the job would take three days. The installers, Jose & Johnathon completed the job in two days, including moving our furniture out and back in. The workmanship was superb, our bedroom looks great. We are very satisfied and thank them for their service !
Bonnie Amick3 weeks ago
Wow! Just arranged installation of our carpet so can’t speak to the installers’ work yet. But we worked with Hector in choosing our carpet, arranging our measure and scheduling. He was great. Knowledgeable, professional and friendly. Very happy with the service thus far.Editing to say: Sergio and Michael installed our carpeting today. They are very professional and know their stuff! The seams between the room and the closet look great and the edge to the hall where the strip is is very well done. They even sent a manager to check out the work and make sure it was up to standards. We are very pleased with the entire process. We chose in stock carpet and the whole process took less than a week. So easy! I highly recommend Big Bob’s.
Rick Anderson4 weeks ago
Decent prices. Easy installation.
Nancy Goodwin4 weeks ago
Michele Mathewsona month ago
In 15 mins I got an estimate and scheduled an install 2 days later!! Awesome and quick associates! 10/10 HIGHLY recommend
Elizabeth Bighama month ago
We just had flooring installed. It was a great experience! Jona Painter is a superstar. He was so knowledgeable & helpful. That man needs a raise!! The installers were polite, tidy and efficient. Thank you for the great service!
Robertr Hedina month ago
Exceeded my expectations. I called the day before to make an appointment. Let Katrina know what I was looking for when I got there she had everything worked out with samples. It was awesome.
Ted2 months ago
Dakin Whitmer2 months ago
We bought a home last fall that was all tiled. Wanted the warmth of carpet but didn’t want to destroy the tile since we didnt have any more original tiles. Our only option was to have a larger area rug made. We went to Big Bob’s to ask some questions and the salesman that spoke with us first said, “That’s not a normal thing we do here. You might as well get something on Wayfair.” We were a bit taken aback but pressed on and asked for carpet options for the project. The salesman didn’t give us any options other than what we had picked out on our own and said he didn’t think there were any other options in the store. Thank goodness another wonderful salesman (John) stepped in and gave us some options/samples that fit our needs. Steve came and measured the space and we ended up ordering the rug to be sewn and bound. Upon delivery the rug looked rough. The padding was too small, the rug was too big and didn’t fit the space and the seam was very visible. I called our original salesman and said it didn’t fit and that we weren’t going to accept it at that time. I told him the issues and he said he could probably fix the pad but not the seam and went on to ask if I had even measured the space. I told him that’s why I hired them. Obviously I didn’t want to work with him at that point and asked for a manager. Steve called us shortly after and was wonderful and corrected the mistakes. Steve delivered the carpet himself about a week later and we are very satisfied with the final product. However, we are not happy with the way our original salesman interacted with us. His people skills and customer service leaves much to be desired. Had John and Steve not stepped in they would have lost a sale. We would probably work with Big Bob’s again but certainly not with our original salesman.
Cheryl Smith2 months ago
Rick Conrad2 months ago
Very friendly and helpful. Will give you more business in the future. Thank you
Tunie Borunda3 months ago
Edward was very patient and helpful
Diana Darby3 months ago
Great prices. Ted is always super helpful. Big Bob’s flooring is always my first choice. Thank you for your great service.
Pamela Cantrell3 months ago
Jonathan was a pleasure to work with! He gave us many samples of carpet! We went back to get the carpet and he gave us a fantastic deal! Thank you so much.
cindy knowlton3 months ago
Fast and professional Good Job
Janell Hinsley4 months ago
Ditto for their excellent service. Kat helped me find the perfect flooring. Who am I kidding? She didn't help--she found it!. And the 2 installers- Lee and the other guy worked 1 1/2 days without taking breaks. The cost of installation was totally worth it. The job of installing the laminate was definitely not a DYI job. And Steve, the measurer knows what he is doing too.
BJ Steely4 months ago
Amelia Barbour4 months ago
Thomas Persons5 months ago
The floor help at big Bob's will get you everything you need to know about your floor project a make sure you understand the best ways to visualize you color matching mine was from a gray laminate floor to carpet! And they were spot on about choosing the right style and color! These guys and girl know there stuff and very reasonably priced! You can't get any more professional than that! Wish they had ten stars!
Thomas Azzopardi5 months ago
Kat really spent the time necessary to make us happy for our bathroom remodel. She has a good eye as well.
Esperanza Daley5 months ago
Very helpful staff! Good quality and great value. Offer financing super easy to apply.
Dennis J Moore6 months ago
The carpet looks great thanks
Susan Davis7 months ago
Very fast response to our needs, very courteous and very professional.
Donna Ferrenburg7 months ago
Dewayne was Our Sales person when we came to Big Bob's for flooring. Very cordial and answered all Our questions. When we come back to Big Bob's for tile we would like Dewayne to help us again.
Mina Ostergard7 months ago
Very pleased with installation of our carpet. Customer service was also great at the store where we picked it out. Thank you
Richard Mares7 months ago
The reason I gave him five gold stars is because I was dealing with big Bob's a year ago dealing with them a week ago and everything keeps turning out right and they stand behind their products, that was the most important quality.
David Burton8 months ago
Big Bob's installers did a fabulous job on the laminate and carpeting. All the floors look amazing. Very pleased with carpenter skills, professionalism and customer service the install team had. Would highly recommend!
Kyle Fiveash8 months ago
Haven't gotten my floors done yet but the customer service has been impeccable. My sales rep was Hector and he was extremely nice, knowledgeable, and quick to respond to my questions. Definitely recommend using Big Bob's for all your flooring needs!
Larry Kalas8 months ago
Hector was helpful and not pushy in assisting us in finding the right product and right price. He even informed me of an upcoming sale upon my original visit. Good job!
Cindy Schmidt8 months ago
Patty Nail8 months ago
We just set a date for installing much needed carpet replacement, at least the living room and hallway. So far everything's is going to plan!
Jon Bellah8 months ago
Ann Burton9 months ago
Guerro Guerrero9 months ago
Im very pleased With the service ...they are on point ..great team ..i will recommend thanks
fransisca jimenez9 months ago
Lance Strubel9 months ago
Good prices and service
Marlene Chavez12 months ago
Keith Sherer12 months ago
Lela Adamsone year ago
gary stoweone year ago
robert gutenbergone year ago
Great service from Chris, got help with selecting right replacement carpet for our RV, and he helped find an installer for RV's
MSBSone year ago
Very friendly and knowledgeable staff. Lots of quality carpet and tile samples to pick from. I had carpet removed from 2 bedrooms and new carpet installed in one and tile in the other, they did a beautiful job. I also had 2 hallway closets a coat closet and a pantry tiled. Again the installation team did a great job. I would recommend this company to anyone.
Virginia Carpenterone year ago
Thomas Jamesone year ago
Peggie Laabsone year ago
Tom and Diana Gutridgeone year ago
We wanted to replace the carpet in our Grand Design fifth wheel slide. Went in and talked with Chris Hill. He was very professional and courteous and knew the challenges related to RV carpeting. We needed a unique shape cut… no problem. We needed a finished edge, with rounded corners… no problem. We needed pet protection… No problem! We went with their top of the line carpet, paid a really reasonable price. It was ready when he said it would be and we installed it without any problems since they cut the shape and finished the edge perfectly. We couldn’t be happier!
Kayla Pascualone year ago
Vickie Benderone year ago
Today we had padding and carpet installed by Octavio and Sergio. These men were professional friendly and knew what they were doing! They take pride in their workmanship and it shows! I would also like to thank the man who came out to measure and our salesman Julian who helped us pick out the padding and carpet. They all need a bonus or maybe a Starbucks gift card! Thank you to all of you for making this such a great expierence!
Paulette Groverone year ago
Dawn Whinneryone year ago
Chris was amazing. He helped us through every step from picking out our flooring for the whole house to deciding on tile for the backsplash and shower. Lee and his crew did an incredible job demoing our old floor and installing the new LVT. So nice and friendly! Really a great experience overall. I highly recommend them.
Lance Davisone year ago
Bob’s flooring installed my new flooring very quickly after I ordered it. I appreciate their quick response.
Jeanie Gregersonone year ago
Bob Mahoodone year ago
Shawna Pischingerone year ago
Easy to work with, helpful, friendly and got exactly what I needed! Always appreciate the folks here and the good business they do!
Sandra McHughone year ago
Excellent prices. Nice people would certainly recommend to anyone. Outstanding customer service.
Kimberly Carrilloone year ago
Carlos was very helpful ! He was friendly as well and took the time to explain things as well.
Jim Martensone year ago
They nailed it! Started the job on-time and finished on-time on a significantly large job.. Our installer (Sylvester) was top-notch. We are very happy with the final result and highly recommend Big Bobs Flooring!
Lois Peggone year ago
This is the second time we have used Big Bob's Flooring. We are very happy with the job they did.
mara mccaneone year ago
Joseph C. Trujilloone year ago
Linda Clayton2 years ago
Annette Krisa2 years ago
Chris was very knowledgeable and helped us finalize our flooring very efficiently.
Gary Stowe2 years ago
Penny Locke2 years ago
So far your service has been superb... Now for the install!
Paul Palmer2 years ago
tony tringolo2 years ago
Fast, efficient and friendly
Maureen Spurgeon2 years ago
Great place to shop. Excellent customer service.
Janet H2 years ago
We are very pleased with our purchase of carpeting from Big Bob's. We visited the store, Chris the salesman helped us decide on a couple of choices and we went home with some samples. This was on a Tuesday, by Friday, Steve was at our house measuring and writing the order. The next Tuesday, 2 young men, Adrian and Israel were here on time (the earliest time given) and did a very good job of installing the carpet? Very courteous, hard working and worked steady, right through lunchtime. They started in at 8:30 a.m. and never looked up until they were done about 2:25 p.m. They also moved our furniture with great care. Can't say enough about these guys work ethic, we certainly appreciated how well they did. Best place to do your flooring business.
Philip Hailey (Glibner)2 years ago
Showroom staff was excellent in helping us find the tile we wanted. Scheduler on the phone was cheerful and efficient. Jose and Julio, our installers, were efficient and proficient. We were consulted on every detail and updated on progress. The tile is beautiful but they were certain to make all the arranging and cuts to create a flawless appearance to the project. Ask for these two and you can’t go wrong. Cleanup was complete. Arturo came out both days to check on progress for us. Go with these guys for a great job on your project.
Dorita Pool2 years ago
James Hammer2 years ago
We purchased tile and carpet from a terrific rep, Carlos, at Big Bob's. I didn't think anyone could have that much patience!! The tile installers just completed the tile work and did a fantastic job! Starting with showing up on time all three days!! If you live in Yuma, having contractors arrive on time is rare. Julio and his assistant Jose were the installers and they were professional, knowledgeable and diligent...very impressive!! Thank you for a great job!
Maryanne Zamudio2 years ago
Robert Strait2 years ago
First off I’d like to say I don’t remember the installers name of the gentleman who came out on time by himself and he did a fantastic job on a hot day I’m extremely happy and I would congratulate you for hiring him he deserves a good bonus. I will definitely be passing the word out to all my friends in Yuma to see Big Bobs Flooring needs. Thanks again and a special thanks to the installer (who , lm sorry I don’t remember your name) that we appreciated the fantastic job you done. And thanks to Steve who did a great measure of my home
Steven Burt2 years ago
Audrey Giles2 years ago
Hector, it was a pleasure doing business with you. You were very helpful, patient and a pleasure to work with. I'am very satisfied with my choice. Thank you very much.
Mark Naylor2 years ago
We live in Mn and Yuma in winter.We got new floor in our park model. We changed ours mines a lot and Chris help threw the many changes and was a great help we did a lot online and very 😁😁😁😁
M H2 years ago
Virginia Johnson2 years ago
Chris gave us time to preview Carpets available in stock! Joined us! Offered selections.Sales! Best Deals. Installed..furniture moved and carpet pad choices! Great selections!!Courteous Sales person Chris!! Made our Day!!! Thank you Chris!!!Wrote up the order and scheduled delivery!! DONE DEAL!!THANK YOU! Bob's Carpet...Jinny and Kirk
Cindy Lange2 years ago
Michael Youngblood2 years ago
Carlos was very knowledgeable about the flooring I was interested in. He was very polite about pointing out some of the drawbacks about going cheep on my choice. He answered the questions and concerns I had about going with lower price flooring and he led me to decide to get some of the best quality. I would recommend him to anyone looking for new flooring!
Sandy Durham2 years ago
Over used Big bob's for many years and they have ALWAYS treated me well. When there was a mistake made, they took care of it. I highly recommend them and Gabriel, the salesman.
Angie Howden Berry2 years ago
Borgersen Borgersen2 years ago
Chris Hill was extremely helpful and friendly.
Russell Baas2 years ago
Store visit was professional and friendly. Estimator was very professional and business like. No very talkative but completed task fast and very efficiently. Now , waiting on the install.
Aimee W.2 years ago
Excellent! Super impressed with the customer service!
Susan Felkner2 years ago
Whitney Jones2 years ago
First of all, my floors are beautiful, but beauty comes with a few pot holes in the road. My experience in the showroom was great! Chris was very helpful and communicated well. The estimator (can remember his name) that came out was not as good. My bottom line went from 7,900 to 8,900! This was for the extra tile for “breakage”. I ended up with 6 extra cases of tile, one of which was damaged upon arrival. It’s a total inconvenience to bring them back. (Way too heavy to lift) So, the estimator needs to be more precise. He wasted my money on all the extra. The other thing that was stated in the contract is that the tile layers (they promised 2 guys) would move furniture. Only one guy showed up and I had to move my own furniture out of the rooms and put it all back. Jerry the tile setter did an amazing job! I’d recommend his work to anyone. I guess having new floors installed is like childbirth. It takes a while and the process is painful……but hey, I have new floors🙂 This is why I only rated 4-stars
Jean Braa2 years ago
Very polite kind took time to show me everything it was a wonderful shopping experience at bob’s flooring!
First Presbyterian Church Yuma2 years ago
Cathy Lavelle2 years ago
All the sales associates are friendly and eager to help. They let me know a pattern I liked was continuing but that the dye lots could be different. Definitely will go back!
Shirley Schroeder2 years ago
Very courteous, professional. Very knowledgeable of types of flooring. Easy process to purchase flooring.
Stefanie Harbour Marchant2 years ago
Jon was friendly and professional in helping us make our flooring selection. We will definitely use Big Bobs again. Thank you!
Esperanza Milagrosa2 years ago
Larry Iloff2 years ago
Very professional the buying experience was seemless.
Gayle Gibson2 years ago
They had a tile we were looking for. No pressure sale — quick in and quick out.
Loire Craft2 years ago
Tammie Stiltner2 years ago
Myrian Martinez2 years ago
Edna Tims2 years ago
Charles McKinley2 years ago
Received a good deal on some tile to finish up a job. Thank you Chris Hill was very helpful.
Roger Stottlemyer2 years ago
The purchase of carpet for my home was very simple and easy and the flooring for our bathrooms and our kitchen and pantry was excellent. Roger & Ida
SHAWN EDWARD RINGWALD2 years ago
Fantastic service and knowledge of what went good together, made it a lot easier picking tile and flooring for my bathrooms. Jahna Boulter was very professional and I would highly recommend anyone working with her. I worked with Jonathan Painter in the morning and he was also very knowledgeable.. thanks again Big Bob's
Roberta Goodwin2 years ago
Vanessa Smith2 years ago
We had the best experience with Chris. Great selection of choices and he really went out of his way to help us make the right flooring choice!!! We will be repeat customers thanks to Chris!
Karen Spencer2 years ago
Great experience each and every time! Thanks to Chris Hill for always being on task and available!
Teresa Stinson2 years ago
Staff was VERY helpful in what I was looking for.
Dave KELLY2 years ago
The service I received from Big Bob’s flooring installed by Julio Martinez was absolutely superb. From my first contact with the showroom until the completed installation of my tile was nothing but a pleasure. Julio’s expertise, professionalism and outstanding customer service ensured a great experience dealing with the company. If I have a need for this type of service again I’ll be going to Big Bob’s again and I will be asking for Julio again. Overall OUTSTANDING experience, thanks for doing such a great job for me!
gtiswany2 years ago
Outstanding customer service. Could not be happier!!!
Suzanne Mulivrana2 years ago
We needed a good grade of indoor/outdoor carpet to replace that which had aged off the skids on our pontoon boat trailer. Chris was the perfect sales associate to help us as he had personal experience doing the same thing. We appreciated his insight and felt confident with his recommendations. We now have the product to begin our project. Thank you Chris & Big Bob's.
Becky McAlexander2 years ago
Excellent customer service and quick..
Jim Dirksen2 years ago
Chris very professional and explained the entire order as we wanted. It was a pleasure doing business with him.
Trevin Jacobson2 years ago
Lydia Albert2 years ago
The staff at Bobs were very helpful, friendly and the price was within our budget. The Installers Adrian and Andrew were very professional and friendly My only negative is that they did not have anything to lay on my carpet to walk on in between rooms.
Diana Robles2 years ago
Jonathan was amazing help when I had to unexpectedly change floors in most of my house. Helped me make the process as smooth as possible. Also, they were most thorough when measuring to give me estimate. They were all very professional and helpful.
Ray Johnson2 years ago
Rachel Gongaware2 years ago
Super nice staff and very helpful. You can tell they value their customers. I yet still have the tile to be installed so I'm hoping it as painless as can be.
Steph Ray2 years ago
They are very friendly and very helpful in all aspects of flooring I will definitely use them again
JoPhena Ransey2 years ago
Chris Hill was very informative about the type of carpet and padding to use. I highly recommend this company!
gretta Villalobos2 years ago
GS592 years ago
The service tech was very easy to work with. He was very knowledgable and answered all of my questions.
Steve Milionis2 years ago
I worked Jahna who is a flooring consultant: She was great: Did exactly what she said she was going to do. She is very kind and professional and I would highly recommend her.
Mary Hanchett2 years ago
Jahna was very helpful, pleasant and obliging with helping me chose my outdoor carpet. Thank you.
Mary Sue Crye2 years ago
David Rodriguez2 years ago
Chris was a great sales representative. He listened to us and was very patient with us changing our minds and going back and forth. Zero pressure to buy more expensive carpet. The service was outstanding and he was able to get us a next day install. Highly recommended
Heather Birkland2 years ago
Miss Anne2 years ago
Jonathan is an amazing associate. He helps take our buying experience to a higher level. We always look forward to doing business here.
Dan Jacobson2 years ago
We went into Big Bob's, just looking for some small pieces of carpet to complete a home project. We were greeted when we first walked in by a wonderful salesman named Chris Hill. We told him what we were looking for and even though it was a small amount of carpet, Chris treated us like we were carpeting our whole house. Just when you think customer service was gone, you meet someone like Chris. 👍
Rick Erickson2 years ago
My in person experience with Chris Hill was outstanding. He was very knowledgeable, understood my needs and made the decision process very comfortable. He has also been very helpful over several phone conversations and is the main reason I have chosen Big Bob’s.I also had a very pleasant phone conversation with Denise regarding scheduling dates for the install.Big Bob’s has really good employees from my experience.
taylor entrican2 years ago
Betty Umphreys Low2 years ago
The salesman was fast and efficient the cashier gave great customer service
Rhonda Hatch2 years ago
Claudia Konker2 years ago
Joe Espinosa was helpful, knew his inventory and products, and worked out a fair price for carpet and padding. Good service overall.
Stephanie Halley2 years ago
We just had many floors at our home replaced by Big Bob's. Our installer, Lee, did a fantastic job and we couldn't be happier. He was very meticulous and his skills with quarter round were impressive. The staff kept us up to date on installation dates, etc. We are very pleased with our experience.
Archie Burgett2 years ago
Great people to do business with!
Mary Romoser2 years ago
I was greeted as soon as I walked in the door by several workers. Jahna listened to my plans and ideas, helping to pick out several samples to take home. From measuring to ordering to scheduling it has been a great experience. I highly recommend Jahna and everyone associated with Big Bob’s.
W Williams2 years ago
AMAZING selection of tile and best prices! Customer service is always the best too
Greg S2 years ago
We had a wonderful experience at Big Bob's, and we highly recommend. This is the second home we have had Big Bod's work on, both tile and carpet, and we couldn't be more pleased. We were welcomed by Jahna and she spent all the time we needed answering all of our questions. Steve came out and measured our home the next day, and he was extremely knowledgeable and professional. We shopped the 2 "big box" places in town, and the the pricing on carpet and tile at Big Bob's was lower, and the service was ten times better. Do yourself a favor, go to Big Bobs!
anthony martinez2 years ago
George Brendlinger2 years ago
Wayne Valentine3 years ago
Joe Constance3 years ago
Chris was professional, efficient, knowledgeable and a good communicator. Very pleased with the transaction.
Carol Anthony3 years ago
maria alfaro3 years ago
Sandra Borst3 years ago
Love this place. Friendly people and really helpful. The delivery drivers that drop my tile were awesome and hardworking. Thank you
Jerry Cordova3 years ago
Was recommended by my brother to go here after we had already gone to Home Depot and paid to get measured for carpet. Then turns out install was out 2 and a half months! So we go in to Big Bob's expecting it to be crazy expensive. We were wrong! Same price, if not a little bit cheaper than home depot. We dealt with Joe Espinoza and he was nothing but knowledgable, courteous and most importantly, PATIENT!! Me and my wife are on a budget but also dont want super cheap carpet. He patiently walked us through all the options while me and my wife probably took too long to make up our minds. Joe really did make the experience a breeze. We ended up getting measured and went in a few days later to pay for the entire purchase and we're set to get installed within this week! Crazy! I'm sure my brother will give me an "I told you so", but I'm glad lol! Anyways, really, Big Bob's is awesome, and Joe Espinoza is awesome! Thanks guys!!
Daniel Lopez3 years ago
Great price and fast install
Randall Goodner3 years ago
Chris was an outstanding salesperson: knowledgeable, quick, thorough, and polite. Big Bob's has an outstanding selection, and we were able to complete our transaction and have the installation done in one week, including a team that would come out ahead of time and do detailed measurements. All in all, it was an outstanding experience. UPDATE: As the carpet was almost finished being laid in the living room and bedroom , I came in for a peek and discovered it was the wrong carpet. After an investigation, Big Bob's determined that the carpet had been mislabeled from the manufacturer. They removed the carpet they had laid, acquired the correct carpet, and completed the installation on the same day. Great job!
James Cole3 years ago
Joe Espinoza was great. Knowledgeable, helpful, and easy to work with.
Edwin Colon3 years ago
Connie Benham3 years ago
Jahna was so helpful. Make sure you ask for her!
Emma Moser3 years ago
Great service! Very professional and polite.
Cameron Green3 years ago
Johnathan was very helpful and knowledgeable. Am greatful for the fast and easy experience and feel that overall a exceptional value. I intend to use them for future purchases.
Meagan Veraldi3 years ago
tarol alegria3 years ago
Jonathan Painter gave me the best service from the moment I entered Big Bobs flooring. Helped me find the right carpet for my style of living. Was helpful throughout the whole process! Highly recommend Big Bob's flooring .
Rosa Valencia3 years ago
Sarah Le3 years ago
Monty Stansbury3 years ago
Experience. Knowledge. Accommodating. Hoping install of selected product meets with optimum results.
Al Pryor3 years ago
Staff very helpful. The staff provided good suggestions that worked well with our specific needs.
JOHNNY BORKMAN3 years ago
Kyler was fantastic to work with everybody did a great job we found the tile that we needed process was simple prices were fair great company to do business with and he’s a great salesman and an asset to the company.
Safiah AbdelJawad3 years ago
Professional, great customer service, and great price!
Kristy Shaddy3 years ago
The gentleman that helped us was awesome. Good customer service and food as able to help get exactly what we needed.
Robbie Fichtel3 years ago
We are very pleased with Bob's Flooring, they have great customer service, friendly, knowledgable staff and a huge selection of flooring to choose from. Chris went over and above providing awesome customer care and attention to our order. We will definitely be back for our future flooring needs!
Melinda Alexander3 years ago
I always have a good experience at Big Bob’s, and buying carpet this past week was no different!!! Fast, friendly service and the delivery was smooth and professional. Will be back again!!!
Shelley Ostrowski3 years ago
Joe Espinoza was very helpful and gave me a good price on my tile. Very helpful
Chris Moore3 years ago
Bound a piece of carpet for an area rug for me. Price and timeliness was great. Thank you.
Mary Nielsen3 years ago
Denise Morgan-Alme3 years ago
Great place, very knowledgeable and helpful Staff very friendly, nice clean store. Small advice to have disabled parking closer to the front door, and have a part of there counter lowered for disabled people
Thomas Hall3 years ago
Linda Papenhausen3 years ago
Very professional. Thanks for storing some of the flooring until we are ready for it
Mayra Rojas3 years ago
No no3 years ago
The two men who came out to do our floor they are the best Fabian and jesus are a true pleasure to have in our home . We left them to go shopping my house is so beautiful ask for theses to men you will be so happy and your house will look perfect
carmen gutierrez3 years ago
Ron Bulkeley3 years ago
We have purchased flooring for our entire house and bathroom tile from Big Bob’s Flooring Outlet. We worked closely with Ted on our selections. He is efficient, helpful and has a keen sense of color and design. Showroom staff, receptionist and installers were all knowledgeable and professional. We highly recommend them for service, quality and value.
Tracy Velarde3 years ago
Service has been on-point and prices are decent.
Eva Gaxiola3 years ago
maricelaa63 years ago
Really nice staff best sales person is Carlos and Joe...nice shopping experience
Patricia Wheeler3 years ago
Fast, easy and efficient. Great product. Good people.
Colleen Casale3 years ago
Frances Martinez3 years ago
Mela Sheik3 years ago
Originally placed an order with a big box store here in town for a carpet install thinking they would be the cheapest and the quickest. Because the process was taking weeks I had to go another route. Called Big Bob's and Carlos answered. He was very professional and seemed like he sincerely wanted to help. Stopped by the same day to pick out the flooring. Mario and Roberto installed the next day. I am sure they are not able to do a 2 day turnaround for all customers but I was lucky enough to get in. The process was simple and everyone I talked with from the beginning to end was very polite and professional. Plus, I saved $500 compared to that big box store I mentioned earlier. We will use them again!
Andre Edwards3 years ago
I paid for carpet and installation for my parents home. The installation looks great, and price was fair...However, the installers of this company did damaged my parents bedroom wall during installation. I appreciate that BBFO's management took corrective action to repair which was completed by a very talented and kind handywoman named Sandy (I reccomend her for your repair projects, but I am unsure she'd like her number posted).Buyer beware, although it is in their policy to review the job done, always inspect the area before and after the service is complete. This would be a five star rating had their middle management carried out their policy, followed-up and followed through without giving me the go around upon my complaint.
Joe Cochran3 years ago
Very helpful and reasonably priced
Sharla Seale3 years ago
Very good experience. They take all the time you need to help you figure out what you need and what works best for you.
Doni Irwin3 years ago
It's going in well so far.i bought more than I needed so lots of left over. Can you let me know what the cost was per foot? I love the color I choose. Looks beautiful!
Joy Hughlett3 years ago
AMAZING. Staff is very friendly and helpful. Bobs should be very proud of Carlos and Steve and how they make decisions easy. Thank you
JENNIFER PLAZA3 years ago
Patty Pankey3 years ago
We were more then impressed with our salesman, Chris Hill. He was organized, very knowledgeable....very personal, all around someone I would definitely work with again.
Lisa Blankenship3 years ago
Steve Schmidt3 years ago
D TAWNEY3 years ago
So far I am totally pleased with the knowledge and professionalism I found in both persons I've dealt with. Sales and confirmation of measurements and job requirements. The product lines appear excellent. I am anxious to have the job cometed.
Bobby Crowl3 years ago
During the course of researching sources for carpets in Yuma, AZ, I discovered Big Bob’s.My initial call to this store was positive as the representative was well informed and answered all my questions.Visiting the store was an overwhelming experience. So many flooring products to choose from. Again, Big Bob’s knowledgeable representatives helped me in finding what I wanted and made the necessary arrangements to have the flooring installed.Overall, Big Bob’s was most helpful in the sales and resolved any questions that I had.
Barb Haskell3 years ago
Jahna was a help during our purchase process. We didn't know if we wanted laminate or vinyl. She listened to our needs and provided us with information so we could make our decision.
Ruth Dunn3 years ago
Very good. John was very helpful and thorough.
Patricia Barnes3 years ago
Chris was very helpful in showing and explaining the different carpet options. Steve came out to measure—he was on time, professional & courteous. We have the carpet ordered and are waiting now for the install. At this point, I would use Big Bob’s again in the future for any flooring needs.
Deb Drysdale3 years ago
Every one treated me delightfully, Especially Chris.
Kay Thompson3 years ago
J A Eshelman3 years ago
Jackie Hamiter3 years ago
So far, I am very pleased. Will expand on this after flooring is installed.
Nick Blair3 years ago
Chris always does a great job everytime I go to Big Bob's!!!
karen sundell3 years ago
Janet Harvick4 years ago
Chris did a great job for us. Totally knowledgeable on everything offered. It made things easier for sure.
Karolee Pearson4 years ago
Jahna Boulter was ver knowledgeable & helpful in selecting carpet & arranging install. Would definitely recommend this outlet!
Larry Glover4 years ago
Michael Thompson4 years ago
It was friendly and helpful.
Grant Lester4 years ago
Great people there Kyle did a great job for us will be glad when we get our new carpet laid, I will be back soon for some carpet for our step
Leigha Little4 years ago
Very friendly, great price and service.
Carol Case4 years ago
The floor looks beautiful. I'm happy with it.
Rebecca Hazen4 years ago
The staff was very helpful and prompt in getting a us a bid. They were unable to lay the tiles for a month so I cannot leave a review about the job as it is still 2 weeks away before the install. It has given us lots of the to prepare.
Kathleen King4 years ago
Carey McEwen4 years ago
Arcelia Zamora4 years ago
Excellent service and friendly staff!
Life with Janice4 years ago
Maury Spooner4 years ago
I only had a few days to get my project done before leaving town. I talked to a sales person,he told me they had what I was looking for in stock . A measurement was taken a day after I had talked to the salesperson by a very knowledgeable person. He quoted me a price on a Friday and said his guys could do it on the following Monday. Two gentlemen come out Monday and finished the job very quickly. They did a very nice job on everything. I am very impressed.Good job to the whole staff. I would definitely recommend this company to others.
Dolores Garcia4 years ago
Robert McAlinden4 years ago
As always Big Bob's flooring, is a big help with our project. Chris Hill was professional and very helpful. In no time he had my Wife happy and we were on our way home. Thank you Chris. Bob @ Diane McAlinden
jack costello4 years ago
Very happy with all the service. Had one bedroom carpeted and it looked so good, the following week had the second bedroom carpeted also
Jim Flory4 years ago
Steve was excellent!
Duane Brazer4 years ago
Service was great. Greeted with smile at the door. Turn around for installation was great too!
Laurie Leon4 years ago
Sharon was very helpful and together we found a good piece of carpet for my sister's bedroom. Our family has used Big Bob's for many years. Thanks again
George Jajo4 years ago
Nancy Daniels4 years ago
Beautifully done! My new tile is gorgeous! Great quality and installed perfectly.
Karen Spencer4 years ago
Always exceptional service! I am working with Chris Hill, and he has been knowledgeable, on task and at the ready!
Karina Cruz4 years ago
Jahna was an excellent sales rep and communicated very well with us throughout the entire process. We were disappointed with the amount of damage our trim and walls received with our tile installation. I communicated this along with pictures to Big Bob’s three weeks ago and have yet to hear from them. The carpet installation went pretty well. We love our tile and carpet, but disappointed on the amount of repairs we had to make to our paint and trim after the fact.
L Howard4 years ago
Joe was very helpful and listened to what I needed for my flooring and led me straight to what I purchased. Very happy.
Karen Bagby4 years ago
Thomas Baxley4 years ago
Adriana Ponce4 years ago
Yendi Parker4 years ago
Thank you. Immidiatelly helpful as soon as we walked in. Knowledgeable of their products and were quick to get an installation date for us. Super professional customer service throughout the experience. From the store to the installation team. Great quality product nice brands at reasonable price.
Jose Perez4 years ago
Bradley Lawrence4 years ago
I had a house built and they were the contractor that did the floor, counters, backsplashes, and master shower. All of the people I have dealt with are very informative and helpful. When I had to have some warranty work that needed to be done on the master bathroom shower they wanted to make it right. The installer they sent for the work was very professional. He was a little late but was very apologetic,did good work, and cleaned up well. I'm sure if I have any other issues they will be more than happy to make it right.
Mitzi G4 years ago
Larry Bostick4 years ago
My whole experience from start to finish has been five star.
Lori Langland4 years ago
Very professional but took longer than estimated.
Anita Guerrero4 years ago
Great customer service. Ask for Sharon. She practically designed my home.
Angela Prieto4 years ago
From the onset, BIG BOB’S FLOORING took our internet inquiries regarding several different flooring types and thereafter replied promptly with outstanding positive customer service. Much of the credit for outstanding customer service is attributed to Chris Hill from BIG BOB’S FLOORING OUTLET in Yuma, AZ. I highly recommend any future customers to meet with this young man as he remains attentive and diligent to your request and/or inquiries.Accordingly, I scheduled a free flooring measurement the following day and by the evening, we were selecting flooring with Chris Hill. Chris was absolutely professional, listening to all our needs, he provided us with his inputs regarding multiple options and estimates with ease, patience, and completed all tasks effortlessly.Unquestionably, BIG BOB’S FLOORING OUTLET showroom is structured to provide customers comfort and ease, plus allow the necessary communication with on site staff to help find what suits your flooring needs for your respective dwelling(s).In short, BIG BOB’S FLOORING OUTLET is hands down the best decision we made when obtaining our flooring for our home. Quite frankly, we commenced our flooring journey with with a well known Depot Store. However, this Depot Store store was absolutely unorganized, and on-site staffers made us feel like everything in their showroom was unacceptable for us to inquire about. Even with the “Promotional Installation Sale” the Depot Store was promoting, they could not beat the pricing at BIG BOB’S FLOORING OUTLET. We are so happy we contacted BIG BOB’S FLOORING OUTLET for a free home flooring estimate. The entire process was absolutely smooth and ultimately all you have to decide is when you want to start your project.Thank you Chris Hill for a job well done! You professional services rendered solidified to us why we purchased our home flooring from BIG BOB’S FLOORING OUTLET! 😁✔️Regards, Angela Prieto
Bobbie Jo Garza4 years ago
Chuck Zinky4 years ago
Great knowledge and service thanks
Bibiano Aguilar4 years ago
Rebecca Britting4 years ago
Lisa Gill4 years ago
Chris was very helpful and great to work with.
Laurel Glasgow4 years ago
Fabian and his helper did a great job on our wood floor. They had to do some major leveling to put the new floor in. It sure looks great. They did Bathroom, hallway, living room, kitchen and back entry. Love my new floors! Thanks Fabian
Steven Goetz4 years ago
Big Bob's is lucky to have 2 professional installers like Miguel and Ricardo, they were fast, clean, answered all my questions and professional and courteous at all times, I will definitely be doing more business with big Bob's and requesting for Miguel and Ricardo to do my installs, thanks guys for the amazing work.
Sharon Davis4 years ago
These guys are the best!!! I would highly recommend them to anyone needing carpet installed.Thank you !
Terry Schneider4 years ago
Ellen Mattson4 years ago
Shirley Desrosiers4 years ago
Excellent service from Joe. We were very impressed with his knowledge and how helpful he was with us. Will definitely recommend your company to anyone looking for flooring. Thank you Joe.
Lauri DeBaun4 years ago
Great experience. Bought carpet from them before. Now getting living room, two bedrooms and hallway done is. Chris is a great guy. Highly recommend Bug Bob's! 😎
Jennifer Vargas4 years ago
Amazing service when our house flooded!
Denise Riley4 years ago
Good people to work with.
Timothy White4 years ago
See Carlos Guzman for all your flooring needs.
Margaret Taylor4 years ago
I found the installer to be very efficent and personable. Worked hard and. explained everything if something was not right. There was a problem with the order it seems that the quarter round that was to be supplied as I paid for it was not ordered and he took it upon himself to get some out of the warehouse although it was not what was ordered he made the decision to bring the trim and install it . I am very pleased with the installer but not so much with the person who was to place the order. Somebody screwed up
Jim and Doris4 years ago
We just had our vinyl installed by Big Bob's and my husband and I were happy with a job well done! Miguel,the master cutter and his co-worker, Ricardo were a good team. Every park model is small, but our floor plan was challenging because of the many "nooks and crannies". They did an excellent Job! Thanks Miguel for coming back so promptly the next day to "tidy-up" loose ends. Thanks also to Carlos for the good service he provided patiently answering our many questions prior to having the floor installed.
Steve Fischer4 years ago
Excellent service in supporting the selection, purchase and installation of our new carpeting.
Loretta Serra4 years ago
Wonderful! They are so helpful and have a fabulous selection!
Andy Phelan4 years ago
Michele Valenzuela4 years ago
Great selection of carpets onsite. Knowledgeable sales staff. Super customer service during purchase and installation.
linda Durbin5 years ago
Dorothy Wulf5 years ago
Very helpful, like doing business with you
Diana Todd5 years ago
Tami Garrow5 years ago
Had new flooring installed. They did a good job. Waiting for an estimate for floor trim, hoping to get it soon because we’d like to get it done. Didn’t leave much of a mess at all, nothing a little vacuuming can’t clean up. The company is responsive and reasonably priced, we would recommend them to others.
Veronica Flores5 years ago
great customer service!
Brad Whittemore5 years ago
Good people, showed us what we were interested in then left us alone until we needed him. Got a good deal too.
Harry Rice5 years ago
We were pleased with our first experience with Big Bob's a few years ago, so when we needed to replace carpeting in our Yuma rental, we contacted them again. When Caleb got back to us, he answered our questions promptly. He made a change to our original plan that saved us money and gave a better flow through the house. Once we chose our carpet, Caleb arranged a quick installation to help us get the house ready to rent out.
John Gillisj5 years ago
09/26/2018 - Installation of laminate flooring professionally exceeded our expectations. This success was achieved by Mr. Vinh’s excellent attention to detail, his obvious care for and pride in his work, and the value of Stephen as a co-worker. Vinh and Stephen worked smoothly as a Team; Big Bob’s should consider the business value of continuing these two working together. The quality of the product and the salesperson (Carlos), who was always ready to guide us through this process, were also exceptional.
Jose Perez5 years ago
Barbara Douglas5 years ago
My husband and I took advantage of the 40% off sale today and are very excited to have our new tile installed. Our sales associate, Caleb worked very hard to get us the most affordable options. Thank you !
Carlos Guzman5 years ago
Jules Floss5 years ago
Friendly, knowledgeable and professional. Would do business here again.
Mark Tanner5 years ago
Domain expertise, customer service, sales professionalism, excellent selection and competitive pricing. This is what we experienced at Bob's Flooring Outlet. Caleb Tuggle, the fine gentleman that guided us through the many flooring options and helped us understand our purchasing options was all of the above. We would not go anywhere else!
skye maddux5 years ago
Edit: giving three stars now that the job is complete. The field manager and team of Fabian and Javier did a nice job finishing the work and making sure everything was done correctly.If I could give this place zero stars I would. One thing after another has gone wrong with installing a laminate floor. The installer shows up late. Doesn't have the right materials, the measuring guy said the baseboards could be painted yet the installer says they are plastic and you can't paint them. Doing one room in our house has taken more than 10 hours. Stay away from this place. You are better off going with a bigger brand store. This whole experience has sucked
Timothy Trompeter5 years ago
Lorraine Tanaka5 years ago
Cathy O5 years ago
Scott Bolken5 years ago
Jose Gallegos, Benjamin, & Julio were excellent, did a great job on the whole house. Great personalities, fun and very professional. I highly recommend them. Thanks.
Don & Jody Hadley5 years ago
Big Bob's staff in Yuma treated us very well, and we would recommend you to our friends.
joann emrick5 years ago
Installers were friendly, professional, and efficient. Carpet looks great! No more wrinkles and so much easier to vacuum. Thanks so much!
Larry Linares5 years ago
Big Bobs is the only place I'll go. Friendly, competitively priced. But they are all about customer service. Every room in my house is either tiled or carpeted by Big Bobs of Yuma AZ.
Bradley Steinbach5 years ago
Great customer sale service, good selection of standard tile in stock. Took a while to get loaded. I'm told that they are good about returns of project extras.
ron rhoads5 years ago
Ardith Delle5 years ago
The Man who install my carpet was very good at what he was doing. And Cleaned up after too plus helped me move the furniture.
B DLR5 years ago
Very helpful and professional.
Deborah Peters5 years ago
On time, checked with us, and did a good job.
Claudia Green5 years ago
The staff very helpful. Nick was great he gave details that was helpful to make a decision on my purchase, also saved me money. I will recommend them toy friends. Only thing is that the transitions take to long to come in.
gayle gerry5 years ago
I have used Big Bob's Flooring in Yuma for years. I have looked other places and always come back to "Bob's". The professionalism of the sales people and measuring is phenomenal. The installation of my carpets and vinyl has never had problems. "Bob's" is doing something right because the same sales staff has been there for several years. I would recommend them for all your flooring needs.
Ernesto Fraijo5 years ago
Excellent customer service, great product selection, and great price points to choose from. Highly recommended
Phil Ruiz5 years ago
Joe Estes5 years ago
Excellent customer service, superfast turnaround and a very professional installation!!!
Frank Wiggins5 years ago
The installers do excellent work and are very professional. Big Bobs makes more money by oversizing the job so that you pay for a lot of left over material. My last tile job had 2 bags of mortar and 2 boxes of tile left over. The guy that plans the job is using a computer too. I think they either need a new program or the guy needs a shorter tape measure.
Michael LaVoy5 years ago
We had a issue with our carpet choice after only 1 year, Ted did everything within his power to help and resolve this issue. We are very happy with the service we have received. Thank you all.
Sally Bird5 years ago
Terry Tipton5 years ago
Good people to deal with, but make sure you get a breakdown of costs, nothing is free.
Dennis Johnson5 years ago
Good place, people friendly puts the customer first! I am sold on this place for all my flooring needs
Kolleen Adams5 years ago
Very prompt for the measuring appt. Sales staff was extremely helpful with information and assistance with products.
Eva Clayton5 years ago
Rig & Michele Valenzuela5 years ago
We experienced a water leak due to an error by a technican working on our water filtration system. I called Tim at Big Bob's to get an estimate on replacing the ruined carpet and pad and, within a couple of days, was visited by an estimator and provided with an estimate to turn over to their insurance. After the estimate was approved by the insurance, Tim provided a sample of a like carpet and pad which was perfect for us. He then arranged for the carpet to be installed, with a discount which happened to be taking place at the time. All this was easy and quick due to Tim's professional experience and assistance.
Ron Simpson5 years ago
Just needed a small piece of carpet. The young man was helpful and more than willing to give us a great experience even though it was a small sale..
Zana Harp5 years ago
We have been doing business with Big Bob's for years and have been more than satisfied with every purchase from the approach of the salesmen(kind and helpful. Never had an error and the ordering of and laying of our flooring was done quickly and to our liking. Congratulations for the fine job you do. We also bought flooring from you for our small kitchen area in our church and you did a great job and we love it. Thanks.
Bonnie Givens5 years ago
Chris and Steve were both so helpful and friendly and I appreciated their professional option to the questions I ask. Looking forward to my new flooring!
Amber Venaas5 years ago
Efficient fast and funny. It took only 15 minutes to pick out, get information, and pay for my flooring. All done with a smile and a few jokes thrown in. Excellent service.
Margaret Hadley5 years ago
G Fox5 years ago
Nick was very helpful. I plan on doing business with you,
Mark Wallbaum5 years ago
Very good folks straightforward, they put up with a lot of little changes we kept making along the way. they took away money that we would owe them for things we did in preparation. if they did it so they're honest and forthright, and the product looks beautiful. The contractor installer fellas did a beautiful precision job.
Pam Perreault5 years ago
Everyone is super nice and helpful. Just had carpet laid yesterday and the guys were very nice and quick. Great job done.
sylvia gradias5 years ago
Thank you ted, and Mr tuggle, You both are team players. Outstanding customer service, knowledge, quality materials, customer assistance as needed, installation, friendly, and very professional.Thanks Sylvia Gradias@ Gradias Construction Co, inc
Kim Popejoy5 years ago
THESE GUYS ARE GREAT!!!! From the moment we walked into the store we were treated to the most excellent service we have experienced in a very long time. We might even say it's the best we ever had. Caleb Tuggle and Jonathan Painter are super knowledgeable and very friendly. The install crew was freaking awesome ( Miguel and Jose) as was the crew that followed up with the base board install. We would and often do, highly recommend Bob's to any and all our friends and family. Thank you for a fantastic experience. We will be back!!!
Megan Zacher Butler5 years ago
John Rosner5 years ago
Up to this point, we are very satisfied with the Customer Service we have been experiencing. Our carpet is to be installed March 7, 2018. m 1-
Jackie C5 years ago
We received a friendly greeting as we entered the store. He offered assistance, should we have questions; but did not try to SELL us anything. We told him what we needed in floor covering; he showed us some options that were within our budget. This was a very satisfying, no pressure shopping experience.
Brent Hoskins5 years ago
We had flooring and carpet put in our home, flooring guy's did a great job, also cleaned up afterwards, carpet guy's also did a great job would recommend them, only draw back is having to pay in full upfront.
WR j5 years ago
Good selection, great installation, would recommend to others
Edwin Erickson5 years ago
Rennie Cauchie5 years ago
Efficient, friendly, capable crew that laid our tile on our deck.Knowledgeable and well spoken salesperson.Staff person that measured our deck, explained the process of laying tile and how and when it would be done.Overall very pleased with the job that was done. Thanks you
Andres Rodriquez5 years ago
Friendly people nice place to go
Mary S5 years ago
We had a vinyl floor put in our park model. We are very happy with it. The process from the beginning went very smoothly and Carlos was great to work with. Bernard the installer was great too. I would recommend Big Bob's for a couple of reasons. Alot of flooring to choose from. Great prices and the installers work for Big Bob's which is a plus. A +++++ would recommend highly!
Debbie Elliott5 years ago
Barbie Van Fleet5 years ago
Robert Gerberick5 years ago
I have a wonderful experience with Caleb Tuggle at Big Bob.Flooring. He helped me with the tile I purchased to tile the patio last summer and he is very helpful with the carpet I purchase this time around. I will go back!
Kelly Sullivan5 years ago
Great service. Cale worked out a great deal for us and we are very pleased. Thanks!
Lori Koenig5 years ago
They did an awesome job!
Deborah Anthony5 years ago
Outstanding service from the time I walked into the showroom through the installation. Caleb is a fantastic saleman. He helped pick out matching carpet and flooring. Steve came out to measure and had a quote. Scheduled for a Saturday. Eduardo and partner here and out one day. Very minor issues taken care of by Curtis, the supervisor. I would strongly recommend Big Bobs Flooring. Love my floors.
Kenneth Wilson5 years ago
Excellent job. Workers showed up on time. We had some linoleum replaced as well as laminate hardwood flooring installed. Everything was done to my satisfaction.
Orest Schewchuk5 years ago
Very professional, thorough and most helpful. Caleb left no stone unturned. I would not hesitate to recommend Big Bob's to anyone. Very positive experience.Orest & Mary Schewchuk
Martin Binder5 years ago
Jody Sackmann5 years ago
Big Bob's Flooring really bent over backwards to make sure we had a positive flooring experience. From our private meeting with Sean to purchase first linoleum flooring and then carpeting and then Adrian installing our carpet everything went smoothly and quickly. Our whole experience was handled very professionally.
John Erickson5 years ago
Needs to pay more attention to detail. Great workers.
Jean Armstrong5 years ago
So far so good, I will know more after the instal.
Susan Valencia5 years ago
Awesome people !!
Ve Dupuis5 years ago
D. F.5 years ago
Wayne Forrey5 years ago
Good job for my new. Floor.
Pam Pettigrew5 years ago
Great experience, lots of good information
Deborah Anthony5 years ago
Awesome...Greeted as I entered the door, Caleb is very knowlegdable and helpful. Steve was really helpful is pricing.
Carmie Dixon5 years ago
Jim Gregory5 years ago
Had tile layed on patio and front entry. Lead installer Sylvester Esmeralda and his crew did a great job. Showed up on time each day and completely cleaned up the work area each evening. High quality work.
Dennis Reddick5 years ago
Excellent and professional service. Adrian was great! So was the helper. Flooring looks great. Thanks! Would definitely recommend Big Bob's.
david durell5 years ago
I had bought carpet through Tim and the service was beyond excellent. I made a mistake on the measurement and they took care of it even though it was my mistake. Tim and the installers went out of their way to take care of me and I would recommend them to anybody.
Richard Packer5 years ago
Accomodating, knowledgeable, helpful and patient with us so far as hoped for.
Ruth F. Gordon5 years ago
Big Bob’s Flooring Outlet did an awesome job on my floor in 3 of my bedrooms. They were professional, efficient, cost effective and timely. The floor they installed is just beautiful!!. My family and I are thankful and are extremely happy with their work. We would use them again. We highly recommend Big Bob’s Flooring Outlet.
Frank Urquijo6 years ago
Bobi6 years ago
Every person we dealt with was happy to answer our questions, from understanding the differences in pad quality to finding the formula for determining the density of the carpet fiber. We also feel good about supporting a locally owned business over a big box store.
Debbie Lucas6 years ago
Carlos was our contact person. He was very knowledgeable about all items that I was looking for. Always available for phone calls and in store assistance. He made the entire experience pleasant and I feel I received the appropriate service that I need for my projects. Thank you Carlos. Debbie Lucas
Kathleen Olson6 years ago
Bruce Jaques6 years ago
The workmen were very competent and did a good job. They even found my wife's lost earring and placed it on the kitchen counter. She was pleased.Thanx again.Bruce Jaques
Kathleen Smith6 years ago
My first visit was with Chris. He was very professional and knowledgable. My second visit the fellow was friendly but did not have the same knowledge base. Fair enough.The fellow that came to do the estimate was OK. Nuff said
judy maxwell6 years ago
We are so pleased with the project as it turned out just beautiful! The installers worked hard to do a super job and were very personable to have here. Would recommend this company highly.
Patti Judd6 years ago
Great selection and service
Deborah German6 years ago
greeted by sales staff member, was helpful, answered questions, provided floor sample and installer info and follow up. very pleased with our experience
Jo Rita Knopf6 years ago
Folks were pleasant and easy to work with.
Derek Egeberg6 years ago
Great pricing, perfect install and love the look. Our customers comment all the time on our flooring.
Ramiro Hernandez6 years ago
Harold Savik6 years ago
Very friendly and ready to help. They know their products. Not pushy to sell you something.
mgmkforeman6 years ago
Chris has been great to work with, understood what we were looking for, and made suggestions to stay within our budget. We are very happy with our experience at Big Bob’s and look forward to the installation of our new flooring.
Linda Showalter6 years ago
Best prices in town, and super good customer service. Couldn't ask for more.
Pamela Turner6 years ago
Service was Awesome! Highly recommend Tim! I love my flooring! The only reason for the 4 star is that the poly liner was not ordered correctly in the amount, needed an additional roll, and when I called to order they said no problem in stock. When I went to pick up, they said they did not have any more,small frustration, but overall I would recommend and buy again
Beth Wagner6 years ago
great salesman nice and helpful. happy with our purchase
Maribeth Tice6 years ago
most helpful and interest in meeting my needs beyond m expectations.
Marti Green6 years ago
Leta Danielson6 years ago
We were so pleased with our experience at Big Bob’s Flooring. A nice young knowledgeable man named Joe Espinoza waited on us. We bought a remnant of vinyl for a park model and he treated us as though we were buying flooring for an entire home. I highly recommend this store over big box stores any day. The service is unbelievable!
Lynn Godfrey6 years ago
We have been shopping at Big Bob’s for years and always get professional, courteous, “no hard sell” treatment. In particular, we purchased our latest living room carpet from Nick Blair and the carpet before that from Tim Trompeter. Always, we are happy with the staff and with the products. For our next purchase of carpet and tile, we will definitely go straight to Big Bob’s.
Carol Hania6 years ago
Couldn't have asked for better help. Knowledgeable, polite, took care of all details getting us started on vinyl and carpet for our Yuma home. Tim was our sales person and he was a pleasure to work with.
Beverly Leonard6 years ago
Judy Atkisson6 years ago
I was very satisfied with my experience. People skilled and courteous. Looking forward to working with you on more flooring. I need someone to come and measure. Workmanship was excellent.
Linda Hamilton6 years ago
I went to Big Bob’s to purchase flooring for my older park model. There were some issues encountered along the way but I appreciate the extra effort by Ted and his team to resolve these issues. My flooring looks great. I’m so pleased.
jim stillwell6 years ago
Lucinda Blackwell6 years ago
Tile guys showed up on time each day. Competed job as promised. I am very pleased with jose, Julio, and completed job.
Nelly Ibedica Rabago6 years ago
Tamara Wolfe6 years ago
Great customer service! Great carpet, wonderful value! Installers were on time, polite and efficient. I would definitely use Big Bob's again!
Tsivgas Family6 years ago
Carlos @ Big Bob’s of Yuma can take care of anyone. Best sales man!
Gayla Bourelle6 years ago
Nick was very prompt in greeting us and his knowledge of the product was superb. We will definitely come to Big Bobs again in the future.
OG RV Resort Manager6 years ago
Got the job done nicely. No problems.
Wendy Price6 years ago
sandy lowe6 years ago
nick was great in helping with my choosing what needed. and the installers were very pleasant and very professional. I will continue to use this company for all my needs
Dennis Davidson6 years ago
Salesman, Joe, was very friendly, professional, polite, and helpful. He helped us choose the perfect mattress with no pressure to purchase. We shopped at a couple other retailers before returning to Bob's to complete our purchase. Would recommend this outlet to anyone.
Michael Philibert6 years ago
Except for a couple of hiccups, Victor and Chase did an excellent job working on an old mobile home floor. It was even a terrific education for us because everything was explained as rooms were being completed. They were precise and answered all questions.
Barbara Chimenti6 years ago
Darin Ellsworth6 years ago
We highly recommend Big Bob's if you're looking to upgrade your flooring. We absolutely love our new floors! Fabian and Javier are FANTASTIC!!! They removed our old flooring and installed the new. They are top notch professionals with incredible workmanship! They are seriously the best! Thank you Big Bob's!
Mj Gerun6 years ago
Originally dealing with Nick at Big Bob's Flooring Outlet only by telephone, he was pleasant, very well informed, quick to respond to our request and very accommodating to our needs. We certainly will use this company again and hope to deal with Nick in the future. We would recommend this company and the product they provided us was beautiful.
Frank Gonzalez6 years ago
Mark Parks6 years ago
Sales staff very helpful, but no pressure sales. Overwhelming tile options.
michele solberg6 years ago
We love Big Bobs. Staff is exceptionally friendly. They do not push u to buy their products. I have bought carpet and now lamanent from them. great stuff. Tim was my salesperson he was wonderful and smiley and very helpful. I would suggest anyone to go to Big Bobs and check out their products. Good job to all who work there. Michele s.
Marcia Bandera6 years ago
Very knowledgeable and professional and friendly staff. Efficient,reliable,timely and knowledgeable about products and best uses! So far it has been a pleasure doing business with them! Highly reccomend!!
Jerri Poradek6 years ago
Julie McDonald6 years ago
Nick was wonderful to work with! He helped me find the right tile I needed for my floor and explained the differences between the tiles I was choosing from. I never felt pressured or talked into anything unnecessary. I have never bought flooring before and did not know what to expect. Nick really made everything easier and I will definitely go back when I redo some other rooms.
Bryan Green6 years ago
Grace Montoya6 years ago
egna navarrete6 years ago
Allen Butler6 years ago
The install of the flooring was done to my satisfaction.
Tami Hodges6 years ago
Professional, Fast, Friendly and Efficient!
Genoveva Cazares6 years ago
Mui buenos trabajadores.
Matt Copeland6 years ago
Was very satisfied, we were promptly greeted when walking in. Options were great!
DARROLL STIGSELL6 years ago
Very professional and able to provide immediate services.
Carl Hendershot6 years ago
Janet Medina6 years ago
We are very happy with the carpet we bought from Big Bob's Flooring. Our salesman Caleb was very helpful. The instillation went great. We are very pleased with the results.
Dr Miester6 years ago
Ed Temple6 years ago
Always treated with respect and great customer service at Big Bob's.
Kathy Curtis6 years ago
We had a very good experience at Big Bobs Flooring ! Nick was a great salesman and answered all of our questions, set up times for measuring our home and for installation. Thank you very much !, Have and will shop there again !
Sandra Jessup6 years ago
Great customer service!
gaylord lankford6 years ago
excellent service, price right, would highly recomend
Barbara Romine6 years ago
Greeted immediately as I walking in the showroom. Lots of stock to pick from. Very informative salesperson. Scheduled appointment for measuring for vinyl flooring the next day. The technician for measuring arrived on time. He had a mobile office with him in which he measured, showed be additional samples, printed out my invoice and scheduled my installation. All in all, I was impressed with the professional, ease and fast pace everything was accomplished.
Pat Bell6 years ago
Love this shop. Great service.
Shandy Whitehead6 years ago
Had Big Bobs Replace the carpet in two rooms of my condo and it looks great! Their customer service is amazing, everyone was so friendly. Definitely will recommend. Fast and Affordable. Thank you!
Cherie Ball6 years ago
Larry Mallory6 years ago
Big Bob's will be on the high side of your bids and demands 100% payment in advance of the job starting. If that doesn't deter you, then proceed. They had Julio do our job and he is excellent but you cannot count upon acquiring his services each time as there is only one of him and many jobs. The field representative checks on the job while in progress, everyone is friendly. and the job was finished in the time frame referenced by the estimator. Four stars for the business and 5 stars for the work.
Brandi O'Neill6 years ago
As a property manager I use this company often. Always a great experience. Caleb and the rest of the team are efficient and professional.
Creative Concepts Realty, LLC6 years ago
We have experienced excellent service with Big Bob's Flooring! Caleb is always on task with assignment, and Steve is quick to produce the estimates.
Laura Lerma6 years ago
Fantastic work!!! Got the job done ahead of schedule, friendly and professional!!! Will most definitely recommend and will use again in the future!!!
Jesus Flores6 years ago
Very please with how our Master bedroom and closet turned out. Thanks to the installers for a quick and professional job.
EDWIN HERNANDEZ6 years ago
Big Bob's flooring did a great job and great service.
Karen Anderson6 years ago
Connie Prater6 years ago
What a great company to work with! Caleb was a great salesman to work with. He listened to exactly what we were looking for and showed us the best carpet based on what we told him we were looking for. They were more than happy to work with our time frame that we required since we don't live year round in Yuma. Steve came out to the house and quickly got the measurements needed for the quote. Both my husband and I had made guesses as to what the cost would be and the quote came out a lot lower than either of us had guessed! They accepted a partial payment with the balance to be paid once the carpet is installed. Can't wait to get this carpet installed! I highly recommend shopping for your flooring with Big Bob's Flooring Outlet.
Virginia Todd6 years ago
Gaven and Jewel McNamee6 years ago
Fabian and Javier (sp.?) arrived as planned to replace the carpet with laminate wood in two of our bedrooms. They were very pleasant and professional and appeared to have everything they needed to go to work. It took two days to complete the work and we have two wonderful floors. The work is well done and we are very happy with the finished job. These two seem to work well together and laugh, whistle, hum and sing during their work which made us feel they enjoyed what they were doing in spite of the heat and hustle which they did. We'd give them more stars (gold) if we could. Fabian explained what he had to do and why when it was out of the ordinary which we appreciated. The rooms are not "square" so they had to work with that and everything came out wonderful. GREAT JOB!
Bernie P6 years ago
Excellent experience with the flooring consultants at Big Bob's and the installer. Do not remember the name of the first consultant who was not available further visits. Caleb was the consultant that helped us make changes to the floor layout and select a transition tile that worked out excellent between the old and new tiles, his help made the process run smooth. Julio was the installer that did a meticulous job in cutting the tiles and the layout. All in all an excellent job. Contact Caleb and ask for Julio to install.
Lori Jones6 years ago
LeAnn cherry6 years ago
Exceptional quality of work....friendly professional and super quality of tiling. Clean up was wonderful..all done ahead of schedule. ..we are so happy with our results. .thank you....
Shelley Monroe6 years ago
Janice Woods6 years ago
rick jurgens6 years ago
Jeri Larsen6 years ago
Went to Big Bob's Flooring Outlet with my mom to help her pick out flooring, although with Nick Blair as her store associate, she didn't need my help as she was in good hands. Nick and the staff are extremely helpful and very knowledgeable about all their products. Mom has been doing business with Big Bob's Flooring for over 16 years and have always found the store to be very organized, well stocked and exceptionally clean.
Claude Toth6 years ago
Great prices.... fast install.... just what I was looking for!!!
William Bagley6 years ago
Friendly, knowledgeable and great customer service. Would recommend Big Bobs to anyone looking for a flooring expert. Thanks for your service. It's the best service I have seen anywhere.
Rio Montague6 years ago
I received help right away and I had all my questions answered. Service was great and I was sold on a high quality bed with home deliverery.
tina bailey6 years ago
Friendly and efficient staff. Carlos was a tremendous help.
David Pearson6 years ago
Awesome customer service provided by Nick and Chris!
Skylar Hand6 years ago
sameem elia6 years ago
Terry Schmitt6 years ago
Your two gentlemen were polite, hard working and respectful. Everything was removed and returned. The installation did not take very long. Every thing was clean....Certainly would recommend Bob's and the installation team
Todd Walker6 years ago
Very satisfied with the pricing and installation of my carpet. Great follow up from the store and impressive attention to detai by the installer! Thank you!
Terry-Claudia Kerestes6 years ago
Jose and Michael did a great job of placing and securing the carpet! They followed through with creating an angle we requested when joining the carpet to the kitchen vinyl plank tiles. Curtis' stopping by was a surprise; and we shared our excitement of our kitchen/house redesign using Big Bob's materials.
Tonya Tacker6 years ago
Very professional, personable service. Works around your schedule on install and offers a great variety of products!
Stephanie Day6 years ago
Roxy Meyer6 years ago
Great customer service. Friendly and super helpful.
Beth Winters6 years ago
G C6 years ago
We have been working with Big Bob's Flooring Outlet for a few years now. We are very pleased with their Products and their dedication to Service and Quality.We have purchased from Big Bob's for our own home for family, friends and I always direct our clients to Big Bob's!
NormaBob Green6 years ago
edward harris6 years ago
Isaac Rodriguez6 years ago
These guys are good.
Bill6 years ago
Very good experience. Jonathan Painter was very professional and was involved throughout the whole purchase and installation process.
John Romanucci6 years ago
Edward Macintosh6 years ago
Great Service Thanks Again Jonathan
Brittani Ramsay6 years ago
I've bought my whole family's mattresses at Big Bobs and have loved them. Great customer service and great selection! Jonathan Painter is helping me replace all my flooring and I couldn't be happier. It's been a very professional smooth experience. I wouldn't go anywhere else.
Miguel Gonzalez6 years ago
Elia Garcia6 years ago
This is my second visit at Big Bob's and like the first time, I was very happy with the service I received at there. And not just the associate that helped me but all the others that were quick to assist with anything asked. I'm looking forward to the install of my new tile & carpet.
Tammy Uterhardt6 years ago
sandra grace6 years ago
Lori Franklin6 years ago
great service with both purchasing and installation!
James Ginn6 years ago
Respectful and met all my needs.
Mariann Weber6 years ago
I live in a different state so every thing was by phone and email. Nick was quick with his responses, I understood what he was explaining and the pricing was very reasonable. 3 days and all was complete. 10 years ago I bought carpet from Bobs and they were able to pull that old order up even. Thank you Nick for making this an easy replacement
Francisco Bonillas6 years ago
Amazing and very helpfull we wull be back for sure for all of our flooring needs!
Glenn Hookstra6 years ago
Quick & easy. Prompt and professional installation.
Russ Reeder6 years ago
Fast and Professional service. Recommend Big Bob's Flooring outlet for all your Flooring needs!
Airam Quintero6 years ago
Great customer service! Carlos Guzmán explained everything to us
Timothy Beeler6 years ago
Fast efficient and professional
Debbie Mansheim6 years ago
I just ordered tile for a bathroom project and went into Big Bob's several times due to indecision on my part. I spoke to Tim, Ted, Carlos & a few other of the gentlemen and they were all very nice and extremely helpful in explaining the product and the differences in the product. I also had a tile that I ordered from them 9 years ago & they were able to order more of that tile also for me. Excellent experience!
Edward A. Ford6 years ago
So far we've just selected the flooring and reviewed the estimate but we've found Big Bob's to be excellent to work with. Chris was very personable and easy to work with as was Steve, preparing the estimate. Now on to the work itself.
Kevin Nall6 years ago
Dan Ebert6 years ago
Very helpful people. Good product selection at different price points. Work with Caleb, Chris, and Tim, all of whom were very professional, very helpful and genuinely seem to care about my experience.
Sharon Albery6 years ago
Very profressional, Carlos is an asset to your company. He was sincere as he took care of us very smoothly. I liked the fact that he offered advice when asked but didn't try to sell us what we did not want.
Jared Cerda6 years ago
Big Bob's Flooring Oulet is a great company. They are prompt, always professional, and just a pleasure to work with.
Chiquita Banana6 years ago
My husband and I have gone to Big Bob's several times over the years for carpet and tiling needs. We have always been very pleased with their products and the service. On one occasion they didn't have what we wanted, but they were very helpful in finding us a dealer who did. Their service is just outstanding.
E A Dine6 years ago
Carpet looks great ... unfortunately, my freshly painted walls took a bit of a beating - even after expressing specific concern over this when the installation manager called a day ahead of my appointment (and I was assured they would be careful). Going to have to retouch the paint in the house due to careless installers. Thanks - I love paying to have things done only to have to do them again.
Gina Rogers6 years ago
Teena Rathburn6 years ago
Over all was a very good experience between sales, installation and follow up manager. We have used Big Bobs 3 times now for installing Vinyl and still have 1 room to go.
Aurora Hale6 years ago
I appreciated the assistance we received during the whole process in selecting the flooring, home visit and the knowledge each person had.
Donna Mead6 years ago
Caleb was very accomodating and polite. Really knows the business & informs you what is best for you needs & the area it is being installed. Nothing at store that I wanted to invest in & he found an AMAZING product that surpassed what I wanted. I highly recommend Big Bob's Flooring!!!!!
Stan Norris6 years ago
From the salesman to the installer that job ended up absolutely wonderful.
Russ Clark6 years ago
First time in store and I was surprised by the large, clean, well lit, and abundantly stocked retail area. I was greeted immediately and professionally as I approached the customer service area and directed to the President Josh Penny as I requested. They took the time to explain Flooring options as well as pros and cons of different products for my RV project. With the new information, I purchased something different than I had originally envisioned and feel confident I made a much better selection than I would have. I look forward to completing my project and I am pleased I stopped by Big Bob's Flooring outlet for assistance.
Jamie Clark6 years ago
Very professional team. Carpet looks great.
Charlie Hoffman6 years ago
Very informative sales people nice product
Esmeralda Macias6 years ago
Siobhan Jenkins6 years ago
They were very helpful and great at working to meet my flooring needs.
Jason Gunderman6 years ago
Great service and install... Denise the scheduler was especially friendly and patient with all the postponing I had to do because of construction issues. She needs a raise. I would love to have someone working for me as friendly and conscientious as her.
Bill and Elaine Agee6 years ago
First sales person was not very knowledgeable (and was not there when we returned to order). Young man helped us later and he was very knowledgeable. Bought carpet for an rv that was stain, water and pet resistant- think that was a bit of an oversale because the installers said it was very hard to put in. But we used Frank's and he did a FANTASTIC job of installation in the rv.
Paula Cansler6 years ago
Lyn Fisher6 years ago
Thank you for the gift. We love the rug. Your salesman was very amiable and when we need flooring, we'll be back.
Mock6 years ago
Excellent job, efficiently performed. Would highly recommend them. I wish I had received some care instructions for my new flooring but it was probably just an oversight.
Looney Luna6 years ago
Dustin Shirley6 years ago
They got the job done quick and efficiently and it's been over two months and the floor still looks great. I'd definitely recommend and use them again.
Knute Hammer6 years ago
Everything is great except the transition piece from old floor to tile. People keep tripping on it. Needs to be more gradual in my opinion.
Phil & Theresa M6 years ago
Timilie Lauderdale6 years ago
Big Bobs flooring was professional and friendly from the moment you walk through the door from the salesman, office staff, contract/ surveyor, supervisor of workers and to the tile layers. The most important thing is the final project. The tile work was exceptional. I would recommend Big Bobs for any of your flooring needs.
Ernie Nogales6 years ago
Excellent Service!! Quick response to our needs! This shows integrity in my book!
Rita Yowell6 years ago
The overall experience was great, from Salesman to the installer and helpers To scheduler, and the Man Who measures and estimates the total Cost of your job... Prompt and Courteous ... Big selection Of carpet to choose from.
Barry Lowery6 years ago
Bought 77 yards of carpet and pad from Big Bob's. Great quality no nonsense. I am a happy customer.
Danny Noble7 years ago
Friendly, knowledgeable staff. Best flooring professionals in Yuma ,